techrecovery | Jun. 15th, 2009

I haven't had such a special snowflake in a while.

I work in $ISP's tech support call center team, second tier, router support. A customer calls with a Netgear router, proclaiming himself to be the client's technician. ( Script format ahoy! )

Alright. So you know how to reset your equipment. When does that give you the right to become an entitled jerk? I actually know how to do it, but I don't have any obligation to tell you how to set up a Netgear router. My payment can be docked for doing it, and you're being a dick. I'm not putting my neck on the line for the likes of you.

Oh, and by the way? There are several routers that we provide that don't have a needle-reset button, dear sir.

At the moment of that call, I was the senior tech on the floor. You have no way of knowing that, sure, but if I say we have never provided Netgear equipment, why do you doubt me? Do you know best? Then hang up the phone and leave the poor overworked and underpaid techs alone.

As to the 'I'm canceling my account because you guys are not helping me' - come again? No shit, Sherlock. You're being an idiot, and you expect us to actually go out of our way to help you? Also, aren't you just the customer's tech?

I hope Netgear tells him the router is busted and makes him weep every last penny for a new router.

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