Ugh

[polarbee.livejournal.com]

My least favorite kind of ticket? "Recover computer assets" I hate hate hate these. I hate showing up with my cart and while I'm dismantling everything a small group of people inevitably crowd around the cubicle entrance and mutter sadly about "How X is really gone" and "Look, X left their poster" etc.
I'm doing way too many of these right now.

(no subject)

[erunamiryene.livejournal.com]

Awhile back, I posted about the retired colonel ... the one who couldn't manage to work his computer, who wanted "extra programs" ... basically every tech's nightmare.

He got sent to an office 500 miles away. Going to said office will entail finding babysitters, shelling out of pocket for hotel and gas, and finding a drop-in daycare in that town for my infant because my family is incapable of taking care of an infant. So, I like to make sure that they don't have any problems.

And they haven't. Until now.

FROM THE DAY HE ARRIVED, HE'S BEEN HAVING "PROBLEMS".

No exaggeration, I have SEVEN tickets in for this guy already. He's been there TWO WEEKS. TWO WEEKS.

The best ones:
He needs "a website installed on his machine." (This website? It worked fine on his machine when he was here. And I didn't even have to 'install' it, weird!)

He needs "to know how to work the online trouble ticket system." (This website? It worked fine when he was here, and al you do is put in your name, your phone number, your problem, and hit "submit".)

He needs "a new card reader because I can't make this one work." (The card reader? You guessed it, worked fine when he was here, I tested it before he left. He logged on using it for three days.)

He needs "a new onboard card reader; you can install those, right?" (Um, NO, I can't install new onboard card readers onto Dell laptops. And this onboard reader? You guessed it again, worked fine when he was here. He logged on using it for two days.)

Oh, and he just sent me an email saying, "I'll make sure the other users here have a bunch of work for you to do when you get here."

Yeah, thanks, asshole. Because coming out there to unfuck YOU isn't enough. And no one else out there has even said they're HAVING problems. What are you going to do, touch their computers?

And today? FIVE EMAILS asking me when I'm coming out there. FIVE. ONE IS ENOUGH, DICKHEAD. Especially when all you're doing is copy/pasting the same goddamn email over and over again.

(This is just not the day for this shit; I'm having enough ridiculousness in my personal life to be able to deal with this douchecanoe.)

Why cracked.com thinks tech support sucks

[devilish69angel.livejournal.com]

Kind of funny because all of us at one time or another have been on the receiving end of our jobs

http://www.cracked.com/article_17271_why-tech-support-sucks-look-behind-scenes.html

x-posted to my own journal