Ugh

Apr. 21st, 2009 08:05 am
[identity profile] polarbee.livejournal.com posting in [community profile] techrecovery
My least favorite kind of ticket? "Recover computer assets" I hate hate hate these. I hate showing up with my cart and while I'm dismantling everything a small group of people inevitably crowd around the cubicle entrance and mutter sadly about "How X is really gone" and "Look, X left their poster" etc.
I'm doing way too many of these right now.

Date: 2009-04-21 04:09 pm (UTC)
From: [identity profile] the-cynic.livejournal.com
At least you're doing it after X is really gone. I got such a ticket once where the user was still at their desk. As soon as I roll up with my cart, their manager stepped out of the office and said "Hey, can I see you a moment?"

Date: 2009-04-21 04:13 pm (UTC)
falnfenix: A dark purple horse with a pale purple mane snorts ice crystals into the air. The background is dark blue.  Beneath the horse's head is the word SKYDANCER. (Default)
From: [personal profile] falnfenix
oh that's HORRIBLE.

Date: 2009-04-21 06:58 pm (UTC)
From: [identity profile] ptstech.livejournal.com
My last place, they let a guy know they were letting him go, then ASKED HIM TO FINISH THE SHIFT.

Morons.

Date: 2009-04-21 07:24 pm (UTC)
From: [identity profile] kizayaen.livejournal.com
That's not only amazingly bad taste, but an amazingly bad idea.

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Date: 2009-04-21 09:37 pm (UTC)
From: [identity profile] trayce.livejournal.com
Meh, one of my last jobs they told my whole team "move to Sydney or lose yr job" and then expected us not only to ride out another six months but train the people replacing us.

Still, we got a fabulously large redundancy payout.

Date: 2009-04-21 04:13 pm (UTC)
From: [identity profile] fusepark.livejournal.com
My desktop computer recently took its own life in a lavish manner (they ended up replacing everything except the RAM and the cd/dvd drive-- not kidding, they even replaced the case). When I took it in the tech gave me the bad news. I said "good thing I've got the whole thing backed up." I don't think he'd ever heard that before.

Date: 2009-04-21 10:19 pm (UTC)
From: [identity profile] nem0.livejournal.com
Icon love!

Date: 2009-04-22 02:21 am (UTC)
From: [identity profile] rfairney.livejournal.com
I would love to know what happened to it :>

Yeah, it does seem rare for people to do backups any more :(
Which is odd, considering important documents still fit onto a floppy or two, and we have dvd-rom and huge hard drives, and even emailing things to ourselves works as backup for the very lazy :)

Date: 2009-04-22 02:25 am (UTC)
From: [identity profile] fusepark.livejournal.com
It was (and once again is) a MacPro G5. Turns out that a water-cooled computer isn't a swell idea after all. It had a hemorrhage. To the point that Apple paid about as much to rebuild the poor thing as I spent buying it. Even though it was four years old. I am hopefully soon to sell it to some braver soul.

I must say even with backing up my MacBook Pro, I am nervous having only a laptop. Gravity, you know.

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Date: 2009-04-21 04:28 pm (UTC)
From: [identity profile] toxico.livejournal.com
Hell, I'd kill for that. Where I work, if we don't go get their computer immediately, the monitors and peripherals magically go missing or have been swapped.

Date: 2009-04-22 03:10 am (UTC)
jecook: (Default)
From: [personal profile] jecook
THIS.

Boss had to have a chat with one of the finance supervisors about why we will cheerfully order a brand new shiny LCD monitor if the user puts in a ticket for a failing CRT rather then swapping the dud CRT off to an empty cubicle for the empty cube's aged LCD- We'll replace the dud CRT with a shiny *new* LCD, because we are not ordering tubes any more. (Hell, I don't even think that we could get a replacement tube, for that matter....)

Date: 2009-04-22 05:51 am (UTC)
From: [identity profile] rfairney.livejournal.com
you can get some very high quality flat-screen CRTs now, very nice for doing graphical work once the colour settings are correct :)

Also, I take it you aren't allowed to go in and just change the CRTs frequency ? I find that tends to fix "pretty much dead" CRTs a lot of the time.

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Date: 2009-04-21 06:38 pm (UTC)
From: [identity profile] purple-mctacky.livejournal.com
ugh how gruesome. Has anyone left you any "surprises"?

Date: 2009-04-21 10:40 pm (UTC)
From: [identity profile] purple-mctacky.livejournal.com
you can blame the dog, that's what I usually do. :D
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Date: 2009-04-21 10:42 pm (UTC)
From: [identity profile] purple-mctacky.livejournal.com
oh ew. I wouldn't have thought being laid off was so arousing.

Date: 2009-04-21 06:40 pm (UTC)
From: [identity profile] xforge.livejournal.com
We have a 15x30 room stacked floor to ceiling with stuff. We have oh, 9, 10, 11 piles of HP d220mt workstations stacked on their sides ten feet high. And don't get me started on the discarded printers ::shudder::

Date: 2009-04-21 07:27 pm (UTC)
From: [identity profile] hiroe.livejournal.com
...a small group of people inevitably crowd around the cubicle entrance...

I'd use a can of compressed air to shoosh them all away.

Date: 2009-04-21 10:22 pm (UTC)
From: [identity profile] nem0.livejournal.com
Good call. I usually go a step further and start singing something horribly offensive (Peaches songs are good) just loudly enough for someone inside the cubicle to hear. Either they start up an amusing conversation with me or they GTFO very quickly.

Date: 2009-04-22 02:23 am (UTC)
From: [identity profile] rfairney.livejournal.com
rock very slightly while you work and chant in a deep whisper.

Works especially well if you wear a lot of black, or have long hair, or both.

not that i'd ever...

>:)

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