yay spring

[lolotehe]

I am magic today! Five calls in a row and the problems fixed themselves. All they needed was me on the phone.

(no subject)

[random-c.livejournal.com]

It's been a while since I had a call really worth posting about. Today, I got that call.
Customer called in saying that she'd just tried using our app for the first time since $coworker fixed a problem for her last week and some of her files were missing. She'd looked in My Documents because she remembered that's where $coworker had put the problem files, and not only were our files not there, but nothing was - all her Word documents, the lot was gone. The machine had been crashing a bit, and she was moving to a new one next week, but she needed to get her work done today.
( The meat of the call )