QOTD

[bitterfun.livejournal.com]

"Can you change my password to 'postit' so I don't have to put it on a postit?"

My monitor is permanently coffee stained.

Banned IP Address? Can we ban customers?

[awarrenfells.livejournal.com]

I recently had a customer call up because she could not access a certain website. Her reason for said inability to access was that her IP address was being blocked.

Pardon?

Ok, sure. So, I ask her what the website was she was being blocked from. Her response?

"None of your damned business."

Fine. Whatever. But she proceeds to tell me that she wants her IP address reset. So, I inform her the only sure fire way is to unplug everything and let it sit for two days. Well, she was not happy about that. I informed her we could try to renew/release the IP address, but I have no promise or guarantee that will do anything. So, when I ask her what OS she is using, she tells me Vista.

So, I am trying to walk her through the start menu to get her to the command prompt. She is not seeing what I am telling her. Ok, so I figure she is in classic view. So, I ask her if she knew off hand if she was in classic view or Vista? She starts yelling at me that she doesn't have vista. *sigh* So you are using XP then. Customer responds with "yeah, sure." So, I once again try to walk her through the start menu. She STILL doesn't see what I am trying to get her to. I ask her if she is SURE she is using XP. Then she proceeds to yell at me saying she is not using XP.

*contemplate some choice words*

So, I ask her if she is using an older OS. She doesn't know. I have her go to her system properties, and she is running XP. I point this out to the customer, and make sure she understands that XP is the OS she is using, for future reference.

A few minutes later I finally get her to release/renew her DHCP Lease [which I am pretty sure did nothing at this point], I ask her to see if she could access the website. Customer then proceeds to start screaming about how she has never had a problem accessing the website, its just that her IP address is being blocked.

After a few obscenities, she finally hangs up.

Seriously. My quota of stupid has been reached for the day. Call someone else. :P