techrecovery | Nov. 8th, 2008

Those of you that do on-site support I'm sure can sympathize with this. I have positive proof (as if we really needed it) that the users never follow the protocol of what to do before they send out a S.O.S. I'm sure we've all had the call where we've asked the user to make sure that the cords are all plugged in or to restart the machine and they swear on their lives, the lives of their children, the lives of their grandchildren etc. that they've done it. You walk down to their machines and plug in the offending piece of equipment or restart the machine and all is right with the world. Well, this week I got my positive proof in writing.

One of my teachers emailed me saying her computer didn't "see" the printer any more. As a joke I sent her this link (http://s2.photobucket.com/albums/y20/PerthPurplePenguin/vids/?action=view¤t=cvUMHvLZ.flv) and told her to watch the video, do exactly what the video showed her to do and if that didn't fix the problem then I'd come down and fix it for her.

Before I could actually get down there and fix it for her she replies. "OK. I tried that and it didn't work. Can you come look at it?"

Sigh...I weep for our future.