Positive Proof

[shadowfairy.livejournal.com]

Those of you that do on-site support I'm sure can sympathize with this. I have positive proof (as if we really needed it) that the users never follow the protocol of what to do before they send out a S.O.S. I'm sure we've all had the call where we've asked the user to make sure that the cords are all plugged in or to restart the machine and they swear on their lives, the lives of their children, the lives of their grandchildren etc. that they've done it. You walk down to their machines and plug in the offending piece of equipment or restart the machine and all is right with the world. Well, this week I got my positive proof in writing.

One of my teachers emailed me saying her computer didn't "see" the printer any more. As a joke I sent her this link (http://s2.photobucket.com/albums/y20/PerthPurplePenguin/vids/?action=view¤t=cvUMHvLZ.flv) and told her to watch the video, do exactly what the video showed her to do and if that didn't fix the problem then I'd come down and fix it for her.

Before I could actually get down there and fix it for her she replies. "OK. I tried that and it didn't work. Can you come look at it?"

Sigh...I weep for our future.

Comments

[teriwyn.livejournal.com]

Kitteh goes office space on printer!

Perfect link for Caturday.

(Yes, I understand the point is that she didn't even look at what you sent. But I never saw that video before, and it made my morning!)

[shadowfairy.livejournal.com]

LOL! Glad I could pass on the smiles.

[siliconshaman.livejournal.com]

It's been posted on caturday about 3 times actually, with and without sound effects...

Still funny though.

[teriwyn.livejournal.com]

Well, I appreciate the heads up, but I don't really do the LJ community thing very much aside from this one, so it was still new to me.

Thanks, though.

[toxico.livejournal.com]

How dare you not have knowledge of every LJ community in existence and have read and memorized them all.

[teriwyn.livejournal.com]

You're right. I'm hereby banning myself from the internets. No more internets for me - I'm not worthy. :P

(To be clear, my response wasn't a snark, or at least it wasn't intended to be. Hope it wasn't received that way. If it was, will home-brewed beer make up for it?)

[toxico.livejournal.com]

Oh I know yours wasn't, but mine certainly was.

Home-brewed beer will do wonders if you care to send some. I lost a friend to the nether today and could definitely use it.

[teriwyn.livejournal.com]

Damn, I'm quite sorry to hear that.

If you're anywhere near Frederick, Maryland, you're welcome to stop by for a pint or five. We've got a very drinkable IPA and a delicious Kölsch on tap at the moment.

[xforge.livejournal.com]

What exactly did she try, I wonder: Letting the cat have a shot at it, or standing in front of it and batting at the paper feed tray like the moron she obviously is?

[mouse-from-marz.livejournal.com]

I expect she didn't bother looking at the video...

Good video - I LOL'd.

[jimbojones.livejournal.com]

Nice. Did you point out to her that she's a liar (and a LOL-misser)?

[shadowfairy.livejournal.com]

I asked her when I saw her, "So you didn't watch the video?" She then tried to stutter her way out of it by telling me at first she didn't understand what it was telling her to do. I told her what I did and just left it at that. She was embarrassed, so maybe it won't happen again at least with this one user.

[jimbojones.livejournal.com]

Hahaha, you know better - of COURSE she'll do it again; she's an end-user! ^_^

[jecook]

I've had a few customers do that (percussive maintenance on equipment).

And hell yes, I can sympathize with the cable unplugged gag- especially when it's a half hour one way trip...

[barbituratecat.livejournal.com]

'Well, it wasn't unplugged when I looked BEFORE!!'

[eyeamahuman.livejournal.com]

You should have played the video for her while you were there, and asked her if there was anything she thought you could change to make the video more effective for future use.
:-)

[shadowfairy.livejournal.com]

ROFL! I'll have to remember that for the next one I send it to.

[lihan161051.livejournal.com]

That settles it. You guys need to hire the cat.

[duality.livejournal.com]

that is actually the same reaction that one of my cats had to those automatic cat litter boxes. she eventually -broke- it by constantly going psychobitchcakes on it everytime it ran.

[phrogg.livejournal.com]

Tell her she missed the final step: Fall clumsily from stool, hopefully knocking your head against something solid. From the floor, turn your head to discover that it's unplugged.

[vxo.livejournal.com]

I've heard many a tale of cats sleeping in the output well of laser printers, only to wake with a start when the printer engine begins to cycle.

Some really old lasers seemed to want to turn the drum every few minutes whether they were in use or not... they were, thusly, cat-incompatible.