Torrents at work is a no no

[jayphi77.livejournal.com]

one of my former coworkers called me to ask about Torrents. We are both at work, I'm coding on Reporting Services, he's supposed to be working in the IT PMO but has time for this type of activity.

Me: hasn't been without a computer since i was 9 (i'm 31 now)
Him: claims 20 years in IT (he's 50ish)

Phone rings--krazy khan ring from youtube

Him: hey you got me that learn the russian language a couple of years ago but i lost cd 1
Me: ok, i would have to find the torrent again, could take a few days
Him: well i downloaded the torrent to the company laptop, but i don't see the mp3
Me: *shocked* Hey, don't do that at work or on the company laptop, that would be bad
Him: Oh!
Me: points him to Wikipedia and youtube for tutorials
Him: thank you!

This is the same MFer who showed me his resume claiming that i knew nothing next to him and that he is "mentoring" me.

and here's some Krazy Khan just so you can giggle.

The program is gone!

[salavora.livejournal.com]

Hi there, 
talshoe 's post just reminded me of a conversation I had with a friend of mine lately.
Up to that day I thought he was a least a bit computer literate (he new what a desktop is and how to use folders)... well live and learn and get used to disapointment
(btw: -_- = *headdesk*)

( The whole story )

Edith says: I have to get used to those LJ-Cuts

(no subject)

[jcaswell.livejournal.com]

Had a 6th former come into our office this morning to convert some work from Office 2007 to 2003 (we're still running 2003 at school, few of the kids have noticed this yet). He's quite a nice kid, so we were chatting away when he said that he'd opened an email from someone, and now Norton keeps blocking him sending emails entitled "Enlarge your penis". He'd been into his local independant PC place, and they'd told him that the *only* way to fix it would be to format the drive (and they told him he wouldn't be able to back anything up either), and that they'd charge him £80 for doing it.

He left my office with addresses for AdAware and AVG, and instructions to remove Norton. And a recommendation to avoid that particular PC store (it's one I know well. At one point they knew their stuff. It seems they're employing PC World rejects now).

Incompetence, thy name is [REDACTED]

[lolotehe]

I'm currently doing internal support for a Large Unloved Bank. We support 400+ applications due to LUB's habit of buying smaller banks and not spending any money on integrating the systems.

One of these applications uses SSNs as logins. It's old and clunky and takes a looooong time to install and configure.

So, last night, I get a call from a user and he's getting an "8000 - user not defined" error when trying to login. His access had expired and his local admin had "extended" his access. Now he's getting this error message. He's tried to get it to work and used all the tricks he can, including running support actions off the tech website, but it's done him no good. He calls his admin and she tells him to call us so we can uninstall and reinstall the program.

We managed to get the thing uninstalled last night, but it wouldn't re-install due to a missing file. I suggest he email the admin and get a copy of it from her. If we can just get around this file, we can get the install done. I give him the file name and the path.

This morning, the admin is adamant that she has no such file on her machine and she simply hasn't got the time to mess around with this. This has just transformed what should be a 30 minute install into a two-hour install because the missing file prevents the automated system from doing it and we have to install and configure each piece manually, one at a time, running configuration checks at each step.

Finally, the damn thing is installed. And we get the exact same error message. I tell him to get the admin on the line. Conference her ass in right now.

I explain that we have done everything software-wise we can. This is an access issue. t was yesterday afternoon and it still is now. This poor guy hasn't been able to do his job all day. Pleasy please, recreate his ID.

Oh, she explains, but I did yesterday when his access expired.

And that's when we discover she has the SSN wrong.

. . .

I feel vindicated on one level, but on the other hand, I'm very very sad that this has happened. He could have been up and running yesterday afternoon, but instead, he had to languish in support hell and we had to go through a lengthy, cumbersome, and (in the end) completely unnecessary process. I know that the person responsible for this will face no consequences. That's unfair to everyone involved.