(no subject)

[demented-pants.livejournal.com]

Standard background: I work in support for a large university that provides free generalized support for all its students, faculty, staff, and a decent number of alums. There are very few programs in the country even close to it; we take more calls in a week than a lot of places do in a month. And, generally speaking, we support just about everything to some degree, so we get a broad variety of calls.

Anyway, so last night I was on a desk shift at the support desk and this blonde girl comes up, visibly freaking out. I'm prepared for the worst, seeing as how she takes her laptop out of a Vera Bradley bag and is generally kind of twitchy.

I spent like an hour with her - she had a borked wireless driver, expired AV software, and a VPN that wouldn't connect (the expired AV was doing it - grumblepersonalfirewallgrumble). Anyway, she was super nice, the first thing she told me was that she didn't know much at all about computers, and she LISTENED to me. I made sure to explain exactly what we were doing, she asked smart questions, and really, an hour wasn't bad for the amount of work we did. It could've lasted three, with some of the users I've had.

But anyway, my shift ended at midnight and I was on my way out to head over to the gentleman friend's place when this woman stops me. Now, I seriously dislike this particular woman, because she is annoying. I have had her multiple times before both at the desk and on the phone (we track by username, and that voice, oi).

The first thing she says? "I know you're off the clock, but--" NO. STOP THERE. DO NOT PASS GO. WE HAVE A 24-HOUR SUPPORT LINE FOR EXACTLY THIS REASON.

But, of course, since I can't say no to people, I help her. She needed Windows Installer 3.1 so she could install office enterprise. "Go find it on Google."

The thing that pisses me off the most is that she just assumed I have nothing better to do than fix her stupid computer problems. This is not true.

I need an RTFM shirt.

(no subject)

[deusmetallum.livejournal.com]

This ticket made me giggle today:

I seem to type excessively or something, but I have managed to rub quite
a lot of the letters off my keyboard.

Is there any chance you have another downstairs that I can use as I am
missing the letter 'n' now and I appear to have two 'f' keys. Obviously
there is no immediate rush as I can type without them.

<3 users with a sense of humor.

Activate Print Screen

[azleaneo.livejournal.com]

Please activate the “Print Screen” key on my computer, it currently does not work. If this is something I can do with you over the phone, just let me know.
Thank You,
receptionist

I told my boss that I will have to wait to compose myself before I go over there to see what the receptionist is trying to do.

ETA* She just wanted to put a screenshot into word. I explained to her the PrtScn key was like the copy part of copy/paste and she got it. Though when I showed her the keyboard shortcut for paste, I blew her mind. *

Also yesterday, the receptionist needed help with sending out a company wide meeting request, and wanted the request response turned off so the email box wouldn't be overloaded with accept/decline. Not an unusual request, went down and showed recp how to do that, and right after the meeting was sent, tons of read receipts filled the box. Recp got a bit upset, saying I was supposed to stop that. I said, well, it could be worse, you could have gotten the accept/decline receipts too (what I had come down to fix in the first place) That's what I get for assuming the recp didn't have request read receipt turned on...

Had to share this...

[amynnah.livejournal.com]

Recap: Helldesk for a Hospital.
Location: Helldesk is in its own separate room, with 5 staff members, including me. This room's rather small, with 4 cubes on each side, 8 cubes total.
People: 4 Helldesk people, including me, and one Senior Helldesk person.

I walked in this morning, closed the door behind me, and heard, from one of the cubes, the voices of one of the Helldesk people and our Senior.

Her: Stick it over there! It's not in all the way!
Him: How much more do you want me to stick it in!?
Her: NO! NO! MORE!
Him: Damnit I can't get it in any more! It's STUCK!

I walked past, dropped my coat and purse, and looked over...

...at the two of them working on a Word document with margin issues.

WHY, $DEITY, WHY!?!

[laptop-mechanic.livejournal.com]

You just spilled an ENTIRE FSCKING CUP OF COFFEE on this poor ThinkPad.  The whole keyboard was dripping wet when I looked at this machine, as were the HDD and battery bay. Yet you, in your supremely boneheaded wisdom decided to try to turn the machine on anyway.

I assume you have at least an elementary understanding of how electricty works, so WHY did you think this was a good idea, really? No matter how many times I see behavior like this (and considering how long I've been doing this job, we're well into thousands of instances here), I'm still suprised by it.

You at least had the foresight to buy ThinkPad Protection. So now I can box this machine up and let the IBM/Lenovo depot handle it. Looks like you're going to need a new everything-but-LCD, so maybe they'll issue a replacement.

(no subject)

[blondebeaker.livejournal.com]

First call of the day:

I had a gentleman call in about why IE7 was not install on his computer. After 25 minutes (YES THAT LONG) to get him look in the right spot to see what OS he's running it was so obvious why it wouldn't download and install.


He was running Windows 95.

Oiy freaking vey.

And to make it even more fun he insisted that there was nothing wrong with his computer it HAD to be our internet service.