I can haz YOR job, plz?

[omg-teh-funnay.livejournal.com]

I work for a network storage company. We sell really high end mega-big huge storage systems to companies that eat terabyte drives like popcorn. Our cheapest system costs more than I make in a year...

Just got off the phone with a "sysadmin" from an international communications company. They're planning on upgrading the system's OS to something that's current, which is YAY

The problem is that... she was clueless. Totally and completely. She was told by our sales engineer to download the latest OS installer. She doesn't know what an OS is. She doesn't know what FTP is. She can't log into the REALLY simple Web front-end of our boxen.

I told her to go fetch the OS installer from our ftp site, she says "OK, do I open Internet Explorer? I mapped a drive!"

She's a SYSTEMS ADMINISTRATOR. She makes more than I do, probably considerably more.

How do I get her job?

Note to clients

[yanni85.livejournal.com]

There are reasons we like you to buy from us other than the very small markup we put on hardware. As happy as we are to take more of your money to set up this computer for you a second time today, I really do prefer it if things get done right the first time.

One of our clients went out and purchased a computer from Microcenter. This computer came with Microsoft Vista and a downgrade to XP. Normally, when someone buy's the downgrade to XP it's because they want XP so Microcenter had pre-installed the downgrade. Of course, in this case, they actually wanted vista and didn't notice that it was XP when I was out there today to configure it for the new user. Then they booted off the CD and rebuilt the computer with Vista. By the time I managed to get in touch with them, it turned into me re-doing all of my work from earlier today.

Oh well, it's a slow day on the helpdesk board anyway.

UPDATE: Also, they bought 64-bit edition vista. Shouldn't cause any problems with apps but completely unnecessary.

BUT I run my BUSINESS off of this notebook!

[laptop-mechanic.livejournal.com]

Yeah, well, that's not my fault.  You're the person who made the poor decision to use consumer grade (read: pretty looking, but crap Sony VAIO) hardware with no backups of any sort. Now your hard drive is dead, and the repair time will take what it takes. Sorry.  We were able to salvage  15GB worth of data off of it for you, tho.

I hope you learn your lesson this time, but I really don't think you will.