ex-deliveryboy.livejournal.comThis paragraph is am email received from a customer, copied and pasted exactly, with only our product name edited to protect my job.
"...I need some help with pasting Word documents into *ourwebmailproduct* e-mail pages. A few weeks ago spyware attacked me. I thought the spy was my protection. But after some clues I realized I was fooled. Long story short I had to recover the system, not just restore to earlier point. I had to reset all my preferences as if I just bought a new computer.
...Anyway, one thing changed that troubles me very often. If I paste Word text into *ourwebmailproduct* e-mail, it sometimes comes out super long lines. It might write the whole paragraph across rather than wrapping atnbspthe side of the text window. This causes me great angst. I sometimes write far past the time *ourwebmailproductthatlogsthecustomeroutoftheaccountafter20minsofinactivity* stays online, When I want to send anything that took me some length of time, I have to paste the text into Word and refresh *ourwebmailproduct*. Otherwise it might refresh rather than send the e-mail. I've lost more than a few e-mails and *ourwebmailproduct* self-refreshing has caused me to double-send things. Using Word is best for me. I can write for however long it takes and not have to consider remaining connected.nbspSo I would very much like to eliminate this challenge.nbspJust now I needed to search the origin of a word. I don't know what caused it. but the system locked up and I had to power off. I lost the whole letter I was working on. A few weeks ago I called your customer service. I don't know how unusual this challenge is but he had no idea how to help me. Is this solvable?"
wait, what?
(yeah, surprise, no notes that he has called in since 2003.Last email was 7 months ago: "How can I put pictures into e-mail?"