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Yay! Free Cake.
Jul. 17th, 2008 12:20 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
mptphlosofer.livejournal.comSee not all customers are evil.
Jul. 17th, 2008
mptphlosofer.livejournal.com
Fear the IT Technician
Jul. 17th, 2008 12:50 pmklytus.livejournal.comSomebody finally did what every IT tech in the business has long dreamt of doing, but never had the balls to do...
http://tech.yahoo.com/news/pcworld/148427
http://tech.yahoo.com/news/pcworld/148427
(no subject)
Jul. 17th, 2008 02:58 pmianhess.livejournal.comCustomer emails in with some eval questions. No problem. I email back and forth with them twice a day for three days.
On day four, their vp calls my vp and screams about the "lack of support". The proverbial crap runs downhill. I spend some time finding their number in another country, call them, and find...
Yes, they have one software configuration they have overlooked. Its in the manual. It was in two of my emails. If you are a consultant and can't absorb information from a written format, you better figure that out fast.
On day four, their vp calls my vp and screams about the "lack of support". The proverbial crap runs downhill. I spend some time finding their number in another country, call them, and find...
Yes, they have one software configuration they have overlooked. Its in the manual. It was in two of my emails. If you are a consultant and can't absorb information from a written format, you better figure that out fast.
(no subject)
Jul. 17th, 2008 03:04 pmkyidyl.livejournal.comThis lady probably drives 10 under in the fast lane.
"If I hit print is it going to print?"
......No, it's going to dress up in a giant chicken costume and prance around the room. YOU GOT ME, You've found me out lady! We hide giant dancing chickens on our website, so for the love of got, whatever you, DO NOT PRESS THE PRINT BUTTON.
Unless, y'know, you need the form to print out. ;P~~~
"If I hit print is it going to print?"
......No, it's going to dress up in a giant chicken costume and prance around the room. YOU GOT ME, You've found me out lady! We hide giant dancing chickens on our website, so for the love of got, whatever you, DO NOT PRESS THE PRINT BUTTON.
Unless, y'know, you need the form to print out. ;P~~~
Yay for being a vendor tech.
Jul. 17th, 2008 08:26 pmvampireborg.livejournal.comI started a gig today installing $BIG_PC_MAKER'S hardware at $BIG_CAR_RENTAL_PLACE for $BIG_GENERIC_TECH_RECRUITERS. The guy who was SUPPOSEDLY the lead tech? Spent most of the day needing me to help him and THEN calls with more questions after I left the site. DUDE DID NOT KNOW HOW TO MAKE A WINDOWS SHARE. The funny thing is the entire office was acting like *I* was the lead, someone asked about my "assistant". DUDE WAS NOT TAKING CHARGE, SOMEONE HAD TO.
Lesson of the day, kids - yes, many vendor techs are morons, they get picked up off the street because they can fake their way through an A+ test, but not all of us are. I'm doing it right now because it pays better than other stuff out there, it's kinda fun to be at different sites and seeing how people do stuff, and there can be some fun travel involved. But dammit, this was my first deployment EVER and I still did better than the "lead" who had done rollouts FOR THIS PROJECT in the past. Also, it REALLY HELPS if you actually make the on-board call before the start of the deployment. Most of the issues he had were covered IN THE CALL that he DID NOT SHOW UP FOR. Rawr.
What's best? Is the hardware we're pulling at the site are PII's RUNNING WINDOWS NT. There was an MMX that I pulled, I shit you NOT. $BIG_CAR_RENTAL_PLACE had not bought new desktops for their users since 1998. Now that's just PRECIOUS.
Lesson of the day, kids - yes, many vendor techs are morons, they get picked up off the street because they can fake their way through an A+ test, but not all of us are. I'm doing it right now because it pays better than other stuff out there, it's kinda fun to be at different sites and seeing how people do stuff, and there can be some fun travel involved. But dammit, this was my first deployment EVER and I still did better than the "lead" who had done rollouts FOR THIS PROJECT in the past. Also, it REALLY HELPS if you actually make the on-board call before the start of the deployment. Most of the issues he had were covered IN THE CALL that he DID NOT SHOW UP FOR. Rawr.
What's best? Is the hardware we're pulling at the site are PII's RUNNING WINDOWS NT. There was an MMX that I pulled, I shit you NOT. $BIG_CAR_RENTAL_PLACE had not bought new desktops for their users since 1998. Now that's just PRECIOUS.
Cisco, I hate you!
Jul. 17th, 2008 11:45 pmspooforbrains.livejournal.comand your stupid "Deterministic Network Extender" VPN software. That kills the network interface during installation. So if, like me, you are over 100 miles away from the client that MUST HAVE VPN ACCESS NOW NOW NOW and can only access their machine via RDP ...
*sigh*
ETA: and that's not even going into the three week long song and dance number required to just GET the software from the outsourced IT department (based in India) of the finance company (based in Holland) who cannot grasp that we are not part of the finance company, we can't dial 3900 to speak to support, and no, we can't access http://appname, because, I say it again, for the fifth time at least, WE'RE NOT ON THEIR NETWORK, you morons.
ETA (further): at one point during the exchange, we had the guy responsible for managing the VPN - we'd been escalated to him so that he could issue a VPN certificate - ask for the machine name of the target computer, so that he could install it for us. I was tempted to reply that we'd have to sort him out VPN access first, and maybe I could escalate him to the man responsible for providing access to the VPN, and could they provide a computer name so we could install the software for them.
I didn't. They'd probably have taken me seriously.
*sigh*
ETA: and that's not even going into the three week long song and dance number required to just GET the software from the outsourced IT department (based in India) of the finance company (based in Holland) who cannot grasp that we are not part of the finance company, we can't dial 3900 to speak to support, and no, we can't access http://appname, because, I say it again, for the fifth time at least, WE'RE NOT ON THEIR NETWORK, you morons.
ETA (further): at one point during the exchange, we had the guy responsible for managing the VPN - we'd been escalated to him so that he could issue a VPN certificate - ask for the machine name of the target computer, so that he could install it for us. I was tempted to reply that we'd have to sort him out VPN access first, and maybe I could escalate him to the man responsible for providing access to the VPN, and could they provide a computer name so we could install the software for them.
I didn't. They'd probably have taken me seriously.
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