New Crackberries Are Here!

[ptstech.livejournal.com]

We issued our first new Crackberry a little over a month ago.
The results have been predictable.

We've had tickets submitted for everything from poor signal to bad juju, with the obvious (from the user's perspective, anyway) answer to "just send a new one!"

( Feel the Rhythm, Feel the Rhyme, Get on up, It's Bobsled time ... )

He answered every query with an answer that he thought would make me throw my hands up and say, "Okay, I'll send you a new one."  He gave up at the point where we were going to conference him in with an AT&T rep.

It's like they don't even try anymore...

(x-posted to TSC)