That Charter post a little while ago reminded me of this blog post a friend of mine put up over the weekend. I am reposting it here (with permission) because it just so fully captures the angst of dealing with a company like this.
Edited to add this true story: I was talking to my dad this weekend and mentioned my friend's woes with Charter. He reminded me that his company used Charter internet until about 6 months ago. The problem was that it would just cut out all the time, and when it was up, it was slow as Christmas. They had half a dozen techs out there to try to figure it out, and no one had a clue. The breaking point was when the last tech showed up and my dad recognized him as a truck driver / warehouse worker he had fired months before because he couldn't do
that job. The contract with Charter was broken shortly thereafter.
---------------------------------
( and away we go )