technicians don't have any fun

[deaddoloreshaze.livejournal.com]

people call me all day long
"my laptop will not play a song"
"my wireless, it will connect
but i can't browse the internet"
"my laptop, it just will not run"
technicians don't have any fun

they cannot play their dvds
in "computer", there's no drive E
and once inside the registry
what i describe, they do not see
"the software folder? there is none?"
technicians don't have any fun

"i hate Vista, it's not worthwhile"
"why is Office just a trial?"
"you mean, i'm out of warranty?
why can't you troubleshoot for free"
i wish my fucking shift was done
technicians don't have any fun

You're doing back-ups.... how?

[yanni85.livejournal.com]

I work for an external IT company and some of our clients have their own IT guy onsite so we just handle things that are out of their realm of experience. We are also heavy into managed services. I have been helping out with monthly reviews of our managed clients and get to one of our customers with an internal IT.
When I come to the bit where we review their backups I start trying to look up how these are being done. I check the usual suspects... no veritas installed, not using our "backup server" solution, no scheduled NT backups. I dig deeper, trying to figure out how they are doing backups. I find an external hard drive and look around at the files...

Are you ready for this? I sure as hell wasn't.

Windows briefcases.

I kid you not, they're using windows briefcases on a USB drive for backups.

No, no, no, no, fucking no.

[arinoch.livejournal.com]

As I told you 3 times already, and 4 times 5 minutes ago, no, you cannot have the part dispatched to you next business day. I don't care how many bazillions of dollars a second you're losing because ZOMG you can has no working AC adapter. I meerly push the buttons and flip the switches that tell the trained warehouse monkeys to package you up a new part. I don't care how many supervisors you insist on talking to, they can't help you either. Suck it up, buttercup, and next time save your work on a flash drive.

(no subject)

[donnaidh-sidhe.livejournal.com]

Why yes, of course throwing a tantrum will motivate me to go outside the scope of our support in order to help you. I get off on being verbally abused and you just hit all the magic buttons that bend me over just for you.

Your infantile behaviour? Hot.