Mac v MS, the showdown over e-mail

[yanni85.livejournal.com]

Why is it that MS Office for Mac insists on finding the previous installation itself in order to upgrade. And if it can't find the installation (which, you know, I just launched successfully!) I can't point the thing at it.

I don't know if this is a Mac thing or a MS thing but either way it's dumb. Even re-installing did not fix the issue and now the user is on Mac Mail with IMAP instead of Entourage with Exchange.

Also, thanks MS for crippling the student and teacher edition of Entourage (This being the laptop a user owned and purchased as a student, then brought to the workplace) so that it can't connect to Exchange. At least on the other computer that had S&T it was 04 so we could upgrade.

What I WANT to type:

[wxgeek.livejournal.com]

Resolution: customer is a backwards, inbred, nitwitted fucktard who couldn't find his ass with both hands and a flashlight. referred this goddamned waste of oxygen to the poor bastards at their software vendor.

short and sweet:

[jimbojones.livejournal.com]

The owner of a company I support walks in while I'm setting up a network printer. After some brief chat about how his family is, how business is, et cetera, he walks out and back in and says, "Jim, every day I wish I had your job instead of mine just a little bit more."

I look up at him quizzically and ask "what's got you down about your job?" and he says - I kid you not - "I am tired of dealing with incompetent jackasses."

I almost fucking DIED laughing, and advised him not to start a new career in IT.

Howdy.

[krank-kether.livejournal.com]

New here... been on a helpdesk since I was old enough to work. Sad, but I'm only 25 and I have upward mobility. At least I think I do.

Anyway, we sometimes have to direct users to another helpdesk since we ocasionally get calls from a business unit we don't support. Okay, but when that helpdesk decides to put up a frontend message warning about a serer change and then explaining, IN GREAT DETAIL, how to map a new network drive? I can has rifle nao?

Hope none of you are stuck supporting during Memorial Day weekend/Bank Holiday weekend.

College Level Isn't THAT Smart...

[dreamisle.livejournal.com]

Hey there. Library/computer lab "peer tutor"at a university in Michigan.

Number One:
A recent call:

Her: "Hi, I'm trying to fill out a form I got online and it's in PDF format. How can I convert PDF format to Windows?"
Me: ...

I ended up walking her through the steps to download and install Adobe reader TWICE and then had to explain what PDF means and why people use it and why she can't get open it.

Number Two:
Students frequently come in to scan photos. FOR FACEBOOK. I HATE FACEBOOK. ARGH. I also frequently get asked how to make a MySpace or Facebook layout. I do not respond well to these people. Not at all. This is an academic institution, not Yahoo Answers. But this one really takes the cake:

Him: "I can't figure out how to scan photos."
Me: "Did you read the directions we have on the sign next to that computer?" (That I made by the way - with very clear icons too.)
Him: "Yeah I couldn't figure it out."
Me: "OK" *grumbles*... "Alright. Double click My Computer."
Him: *follows my directions*
Me: "Double click the scanner. Now choose Microsoft Scanner and Camera Wizard at the bottom of the list. Now click next. Now place your document on the scanner bed. Now click Preview. Now move the squares to select the part you want to save. Now click next. Now enter a filename..."

BUT DAVE - HOW ARE YOU SO GOOD AT USING THE SCANNER?

The verbal directions I gave him were actually me reading word for word from the sign he was *so* confused by.

...and as a quick general rant, I hate every single student who takes Microsoft Excel (Spreadsheet Applications) online instead of in seat. They never read their book or do the examples and then come crying to me for help when their instructor ignores every e-mail they send. Seriously - enough.

(EDIT - Fixed typo FOR JUSTICE. For real this time.)

(xposted a while ago to my lj) Too good to pass up

[valiskeogh.livejournal.com]

i had to break from my few weeks of not having time to get to lj at work to post this lil gem that just came through our email. the helpdesk sends "All IT" emails out when systems go down and then when they come back up for general information purposes. AccessAnywhere allows people to get records and information wherever they are in the building and off-site. We got this email a few minutes ago, the subject line is golden.

"Subject: WO # 102658 - Accessanywhere is not accessible "

as soon as i recover and wipe the tears from my eyes it's back to work.

Valis
(that's as good as the time the computer room operators tried to send an email alerting everyone that the email server was down)