Dear Customer # 3

[awarrenfells.livejournal.com]

It's not my fault your friend, the account holder, is not computer literate...

I don't care how much time and gas you spent to drive across town to help your friend because he is too dumb to call the FREE technical support number that everyone else calls when they have a problem.

I don't care what information YOU think I NEED... if I ask for the damned information to pull up the account, give it to me.  If I cant see the modem, I can't see a problem.  Just because YOU think it is irrelevant to setting up the computer to work with the modem, it DOESN'T mean it is.

And when it turns out it IS the modem, don't get pissy with me and start demanding a free month because you are inconvenienced.   We didn't MAKE you drive across town to help your friend because he can't help himself.

Besides, how is getting your friend a free month going to help you anyways...

Teach your friend how to use a computer. and a telephone for that matter...

Your Technical Support Representative.

Art Bell Time!!

[wxgeek.livejournal.com]

FLCC TRSHOOT


Name: $NAME

PH#: $PH

Issue: Customer states that she is unable to connect to the internet.

Resolution: Directly after stating she was unable to connect, customer began a lengthy rant regarding paranormal activity surrounding her $ISP connection; customer stated she had been informed that her problems were primarily psychosomatic (i.e., an issue of mental illness), but stated that her issues were not primarily psychosomatic if they began to affect her $ISP connect. Customer states that there are beings that are interfering with her life, disabling her $ISP connection and using it for their own purposes, and that somehow we at $ISP are able to communicate with these beings and tell them to stop messing with her connection. Customer went on to reference inhabitation of body parts by these 'spirits' (not her words), and that they might affect or disable certain diseased body parts. Customer said something about layers of skin peeling back and that this was how the Bible said things were supposed to be. Accidentally hung up on customer; called customer back immediately, at which time customer continued to go on about how her connection wasn't working, and how she was certain it was the doing of these paranormal beings. Stated that the $ISP RSU pulled part of her soul away. Pulled up cheetah; Cheetah score of 13; witnessed normal dhcp transaction; advised customer to try internet; internet was working; customer stated that she did not know how for how long it would be working. Customer stated she didn't need anything from us and disconnected.

Field "Tech" Pains...

[awarrenfells.livejournal.com]

Me: "Thank you for calling $ISP, my name is Adam, how can I help you today."

Tech: "Yeah, I'm a field 'tech' for $ISP."

Me: "Sure thing.  What can I help you with today?"

Tech: "Yeah, I am at a customer's house.  Can you walk me through setting up a router with our modem?"

Me: "..."

*** Other than our modem being wireless, and it acts more like a bridge than a router, the way it is hooked up is no different than any other router.  How one gets a job as a field tech and not know how to set up a wireless network is beyond me.  How one gets into the field and STILL not know how to set one up is beyond comprehension.