Dear Customer # 3

[awarrenfells.livejournal.com]

It's not my fault your friend, the account holder, is not computer literate...

I don't care how much time and gas you spent to drive across town to help your friend because he is too dumb to call the FREE technical support number that everyone else calls when they have a problem.

I don't care what information YOU think I NEED... if I ask for the damned information to pull up the account, give it to me.  If I cant see the modem, I can't see a problem.  Just because YOU think it is irrelevant to setting up the computer to work with the modem, it DOESN'T mean it is.

And when it turns out it IS the modem, don't get pissy with me and start demanding a free month because you are inconvenienced.   We didn't MAKE you drive across town to help your friend because he can't help himself.

Besides, how is getting your friend a free month going to help you anyways...

Teach your friend how to use a computer. and a telephone for that matter...

Your Technical Support Representative.

Comments

[marahsk.livejournal.com]

I don't care what information YOU think I NEED... if I ask for the damned information to pull up the account, give it to me.

Major pet peeve. If I didn't need it, I wouldn't have asked for it. And telling me that I don't need it is basically telling me that I'm too stupid to do my job correctly.