techrecovery | Apr. 26th, 2008

Dear Customer,

     I understand that you are angry and/or upset that your service is not working as you would like it to; however, yelling at the technical support representative that is here to help you, the first thing after getting on the phone with him, is not going to help you get your problem solved any faster. In fact, it may incline us to take longer, or to take the easy way out [because we don't feel like talking to you any more at this point], which will just in turn cost you more time.

     You don't piss off the person making your food, so why would you piss off the person that will ultimately decide whether you have internet or not. It just isn't good common sense.

     As an aside, we are more inclined to go out of our way to help you if you are sociable, and fun to talk to. You want a driver installed? Sure, I can help you with that. [Even though we have NOTHING to do with that at all, I like talking to you.]

     Not being an ass hat will take you a lot further in the long run.

Regards,

Your Technical Support Representative.