Dear Customer

[awarrenfells.livejournal.com]

Dear Customer,

    Please learn to use your internet browser before calling tech support on how to log into your account.
Also, please learn to use your computer before asking us to troubleshoot your connection.
If you can't find your start button, then I can't help you.

    DIAF.

P.S. - Please get a clue before getting your next computer.

To the tech with bad news

[mouser.livejournal.com]

You have three numbers to contact me:

1) Main line - all they are supposed to do is transfer you to me. No, they're not supposed to take messages even though they do. They're idiots which is why you have two OTHER numbers.

2) My office number - Not there as often as needs be, but whatever. If it's routine stuff you can leave a voice mail for me. If it's CRITICAL that's why I gave you the third number.

3) Cell phone - that's on 24/7. Even if it's on vibe, it SCREAMS at me if you leave a message.


Now, if you don't want to talk to me, I understand. Heck, some days I don't want to talk to me! But don't hide it. Seriously, waiting until after hours to leave a voice mail at the office only works if I haven't forwarded it to the cell - and INSISTING that they leave a message at the front desk doesn't work either. They're more scared of ME then they are of YOU! And I like it like that.



Oh, and the trick of after hours emails? Yea - been doing that since before email existed. If I want to know about it, I can have the server notify my cell phone about it. Really, don't fuck with me on this.