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Apr. 22nd, 2008 02:58 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
random-c.livejournal.comI got a ticket assigned to me this morning, "Screen on terminal 2 too big."
Er, the hell? After a fair amount of back and forth trying to work out exactly what terminal 2 was, and in what way the screen was too big and whether it was screen 1 or 2 which was the problem, I managed to narrow it down to one of two slightly different machines it could be, but I couldn't be any more precise than that because their numbering goes purely on where in the room something is, and gives no indication of what it is. After several emails basically saying 'ffs please stop being vague' and finally talking to someone slightly less dense, it turns out that screen 1 is set to 640x480 instead of 1024x768 so our shell app doesn't fit.
We've not seen this on any of the four units we tested this on here so I asked them to check the graphics card and screen types. Did they call up the control panel and have a look and tell me? No, they took photos, of the backs of the cards, with someone's phone by the look of it, so all I can tell is that they were both made in China and one lacks the honking great heatsink we usually have. All they could tell me about the screens was that they 'look like 19"'.
I'd go and beat them in person, but I doubt they'd get any smarter.
Er, the hell? After a fair amount of back and forth trying to work out exactly what terminal 2 was, and in what way the screen was too big and whether it was screen 1 or 2 which was the problem, I managed to narrow it down to one of two slightly different machines it could be, but I couldn't be any more precise than that because their numbering goes purely on where in the room something is, and gives no indication of what it is. After several emails basically saying 'ffs please stop being vague' and finally talking to someone slightly less dense, it turns out that screen 1 is set to 640x480 instead of 1024x768 so our shell app doesn't fit.
We've not seen this on any of the four units we tested this on here so I asked them to check the graphics card and screen types. Did they call up the control panel and have a look and tell me? No, they took photos, of the backs of the cards, with someone's phone by the look of it, so all I can tell is that they were both made in China and one lacks the honking great heatsink we usually have. All they could tell me about the screens was that they 'look like 19"'.
I'd go and beat them in person, but I doubt they'd get any smarter.
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