All the suckage seems insignificant now

[attackgypsy.livejournal.com]

(x-posted to personal journal)

Background: I'm a Call Center tech for large cable company

Customer calls in, says he can't see the webpage sign in. He asks me to hold on for a second while he says goodbye to someone. He apologized and said it was his oxygen delivery guy. He has terminal cancer, and he was apologizing for it.

So I'm working on his problem, and did a remote connect, and it was really minor, just needing a small setting change. But while we're doing the remote we're talking, and I can hear him laughing during our talk. Here is this guy who is taking massive amounts of morphine just to stop from being in pain, and he's laughing. And I can help but laugh with him.

I swear, I'm bouncing off the walls right now, I'm so happy. This was the best call I've ever taken.

Walter, you are certainly a better man than I am, and our world will be a sadder place when you are gone. May the Lord and Lady make your passage much easier upon you.

Attack Gypsy

The First Circle of Hell

[klytus.livejournal.com]

(Cross-posted to my personal LJ)

I have been to the First Circle of Hell - and it is Toshiba Tech Support.

It's been months since we've had to deal with these unmitigated retards, and for two very good reasons:

1. Toshiba laptops chew raw diarrhea.
2. Toshiba customer service makes their laptops look like solid platinum.

However, we have a company president who just had to have a Toshiba Portégé R100 when he came onboard. The warranty expires in a few days, and a problem that has been vexing him for over a year, he finally decided to call us about to get it fixed. So I call Toshiba, and they are telling me that we just have the standard warranty, so we need to send it in or take it to a local service center. Not so fast, we always get the On-site NBD (Next Business Day) warranty for our laptops. Always. We even have the invoices to prove it. Only when I call them to work that out, well... here is the e-mail I sent to our Director of Purchasing after flushing 40 minutes of my life down the crapper.

As expected, Toshiba was of no help.

I called Tech Support - they told me to call Warranty. Warranty transferred me to the Toshiba Store - which said they do not have warranty information. I got bounced back to Warranty Department - spoke to "Roger". I offered to e-mail him our invoices. He told me to talk to the Warranty Information - which was essentially Tech Support again, using options 1 - 2 - 4 to get to the "right" department. I spoke to "Ella" - I kept telling her over and over and over again "I want to speak to your supervisor" but she kept stalling, trying to get information from me, trying to "verify" my information. When I finally refused to give her any more data and demanded a supervisor, she put me on hold so she could "finish her paperwork" and then "transfer me". After 5 minutes on hold, I got a ref# for the complaint x-xxx-xxx-xxx, and was transferred to Customer Relations. I quit after being on hold for 15 minutes.


One would have thought that after having been given an "F" in customer service by Consumer Reports several months ago, that maybe Toshiba would have done some work to clean up their act. Alas, they are still pulling the same shit, they still have the same 'tards working for them, and they still get a big-fat "F" in customer service.

The Migration Did It!

[ptstech.livejournal.com]

Cross-posted to TSC:

Note: This comes three weeks into a mail server migration.

To: All Employees
RE: Mail Server Migration

The following notice is intended to clear up some misconceptions that have arisen regarding the mail server migration. At no point will migrating your mailbox from the old server to the new server cause ANY of the following:

01. Loss of archived email.
02. Loss of general connectivity.
03. Hard drive failure.
04. Print job failure.
05. Change in resolution on your monitor.
06. Loss of icon(s) from your desktop.
07. Deletion of files/folders/programs from your PC/laptop.
08. VPN connection failure.
09. Drained laptop batteries.
10. Loss of sound.
11. Longer boot time for desktop/laptop.
12. Freezing of desktop/laptop.
13. Explosive diarrhea.
14. Erections lasting more than four hours.
15. The heartbreak of psoriasis.

Yes, all (except the last three) were REAL complaints...

Vailum, whiskey, or a gun - right about now, I don't much care which...

No the other Favorites ??

[255-255-255-0.livejournal.com]

( L : wants to add a favorite after finding a link)

Me: Click on favorites then select Add to Favorites
L : favorites ?
Me: The Favorites Menu, top of the screen.
L : Oh yes....
Me: Click on it and then Click on Add to Favorites
L: No,  theres no Add to Favorites there

Me, again:   Click on the Favorites Menu  then Add to Favorites

L: OH .......... I was looking at the "wrong"  Favorites

me: huh? never mind, Thanks for calling blah blah ...............bye ........................