Advice needed: IT department efficiency criteria

[byh.livejournal.com]

This is not a rant. Repeat - this is not a rant.

A few days ago our Very Big Boss decided IT department in the company needs more control and supervision. So here he comes and asks us to create some efficiency criteria we could report so higher management would estimate how well IT department works (if it actually works at all), is the department effective enough to address current issues, etc.

Any ideas?

lolz

[ebtb.livejournal.com]

I asked for a screenshot and the (l)user took a picture of his monitor with his digital camera and attached it to his email! LOLZ! I could just see him now... at his desk with his camera lining up the shot... I bet he took one with the flash first...

oh, boy - I really needed that laugh on a monday!