I asked for a screenshot and the (l)user took a picture of his monitor with his digital camera and attached it to his email! LOLZ! I could just see him now... at his desk with his camera lining up the shot... I bet he took one with the flash first...
oh, boy - I really needed that laugh on a monday!
oh, boy - I really needed that laugh on a monday!
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Date: 2007-10-08 10:26 pm (UTC)no subject
Date: 2007-10-08 10:48 pm (UTC)But I'll just assume this was a case where the printscreen button or whatever the OS's normal method is would have worked.
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Date: 2007-10-08 11:12 pm (UTC)no subject
Date: 2007-10-08 11:35 pm (UTC)Once, in debugging something, one of our engineers asked our colleagues who were testing it on the other side of the world to send the log to her via email. So accustomed to tailing the log file (a unix command that lets you watch it scroll as the file updates) that, instead of sending the file, they VIDEOED THE TAIL and sent the 20Mb video via email, rather than a 1Mb log file.
Of course, we couldnt actually read the lines of text in the video, because the quality was so bad. GG
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Date: 2007-10-08 11:52 pm (UTC)no subject
Date: 2007-10-09 01:37 am (UTC)It probably would have made a little more sense if he'd brought pictures of error messages or BSoDs, but no. He brought in pictures of the Start menu and his cursor sitting on My Computer and shots of his printer and mouse and shit like that and couldn't understand why I couldn't tell him why he couldn't stay on the Internet just by looking at five Still Life With Flatbed Scanner shots.
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Date: 2007-10-09 03:19 am (UTC)no subject
Date: 2007-10-09 07:38 am (UTC)no subject
Date: 2007-10-09 07:53 am (UTC)no subject
Date: 2007-10-09 07:54 am (UTC)no subject
Date: 2007-10-09 08:23 am (UTC)they would have taken the term screenshot literally and you'd then have a client with a busted monitor on your hands.