(no subject)
Oct. 2nd, 2007 01:46 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
Customer calls in, encryption to a target domain is failing. It has been working perfectly for 2 years.
Check all the certs, no problems.
Call the encryption partner.
"We haven't made any changes. Your customer needs a Thawte standard root cert. They must have deleted root certs or something."
Check the customers server. Thawte Premium cert, in place for 2 years.
Import the needed cert, everything begins working.
Do not lie to tech support. In the process of fixing the problem, we will find the lie.
Check all the certs, no problems.
Call the encryption partner.
"We haven't made any changes. Your customer needs a Thawte standard root cert. They must have deleted root certs or something."
Check the customers server. Thawte Premium cert, in place for 2 years.
Import the needed cert, everything begins working.
Do not lie to tech support. In the process of fixing the problem, we will find the lie.