2007-09-07

Burnt Out?

Does anyone happen to know any statistics (etc) that relate the average amount of time it takes for someone in tech support to get burnt out?

Oh yeah, there's a story behind this. Just trying to get some facts straight before hitting boss-man in the face with it all.

x-posted

My week, in haiku.

My phone rings again
Someone with their hair on fire
"..What did you break now?"

Control-X, eat me
your machines are total crap
why did we buy these?

Bought a used Bennett
to replace that damn shit-box
could have saved 10k

"The machine is fixed."
"So we can take x-rays now?"
"just don't abuse it."

"Radiography,
does she have a license for?"
"...no, does that matter?"

On call, four AM
not allowed a week's vacay?
you should pay me more!

Sir, are you human?
I am a meat popsicle!
Thank you, carry on.

edit:
I need to get out
writing haiku about work
save me from this place.

Current Mood: annoyed

They all must die

I don't know who to direct my ire at more. Cisco or Symantec.
After spending all freaking day trying to get the VPN client on this Vista machine to work, I finally was able to by basically emasculating Norton Protection Center. The error I was getting was "442: Failed to Enable Virtual Adapter" and is listed as a known issue. They have a fix listed, but it didn't work. I scanned the internet looking for other ideas. Came up with nothing. Futzed around with the VPN client for awhile and in one of my attempts to connect, a small "Unauthorized blah blah blocked" window appeared from Norton. Alarm bells went off.
After shutting down as much of it as I could (which is precious little anymore thank you very much Symantec) and rebooting, I can get it to connect.

I hate them both so very much, right now.

The IT crowd

Does this hit home for anyone? :D
http://ie.youtube.com/watch?v=ZrOmTrXmi-I