(no subject)

[deusmetallum.livejournal.com]

I work for the helpdesk for $bigcompany and every once in a while the lusers (as well as myself) use BT MeetMe for conference calls. Today we've had many emails like this:

As per earlier telecon, I can't access BT Meet Me (no phone connection/tone, once number dialled) 020 7365 8336.
On speaking to a colleague, they have experienced the same issue. Please investigate and advise once resolved.

Regards
$luser

Hang on a second. They want us to resolve this? I'm not sure what they're expecting us to do about it, but last time I checked $bigcompany IT support and BT Telephony support weren't one and the same.

What is it about tech support that make lusers think that we can fix everything?

What's the most tasteless thing you've ever heard $user say?

[vorro.livejournal.com]

I'll start.

I had a customer want a conference bridge set up today, and she requested "a bridge that's more stable than the one in minneapolis."

I'm sure y'all can top that...

Head-banging.

[wibbble]

Were they typing - or banging their head off of the keyboard?

[Message: hiya,,i am using [flagship product] for internet but the problem is when i get connect ti internet then if wana to use phone as weel thn my net is disconnected..so i wana use my phone for calls as well as for internet at tht same time. as whn i use my phonne for recieivng or makin cal but a msg come like packet data hold on and i m disconnected from internet . a si is a big ponblim for me,,so how can i b bale to use both at da same time]

The guy replied to my answer and it wasn't any better than that. One guy at work suggested that I should've said 'We're sorry, [Company] UK and Ireland are only able to answer questions in English.'

CDLXXI

[ebtb.livejournal.com]

I took 471 calls today.

FOUR HUNDRED AND SEVENTY-ONE.

ugh. I can't wait for tomorrow.  Thanks, Cloudmark!