Aug. 9th, 2007

[identity profile] deusmetallum.livejournal.com
I work for the helpdesk for $bigcompany and every once in a while the lusers (as well as myself) use BT MeetMe for conference calls. Today we've had many emails like this:

As per earlier telecon, I can't access BT Meet Me (no phone connection/tone, once number dialled) 020 7365 8336.
On speaking to a colleague, they have experienced the same issue. Please investigate and advise once resolved.

Regards
$luser

Hang on a second. They want us to resolve this? I'm not sure what they're expecting us to do about it, but last time I checked $bigcompany IT support and BT Telephony support weren't one and the same.

What is it about tech support that make lusers think that we can fix everything?
[identity profile] vorro.livejournal.com
I'll start.

I had a customer want a conference bridge set up today, and she requested "a bridge that's more stable than the one in minneapolis."

I'm sure y'all can top that...
wibbble: A manipulated picture of my eye, with a blue swirling background. (Default)
[personal profile] wibbble
Were they typing - or banging their head off of the keyboard?

[Message: hiya,,i am using [flagship product] for internet but the problem is when i get connect ti internet then if wana to use phone as weel thn my net is disconnected..so i wana use my phone for calls as well as for internet at tht same time. as whn i use my phonne for recieivng or makin cal but a msg come like packet data hold on and i m disconnected from internet . a si is a big ponblim for me,,so how can i b bale to use both at da same time]

The guy replied to my answer and it wasn't any better than that. One guy at work suggested that I should've said 'We're sorry, [Company] UK and Ireland are only able to answer questions in English.'

CDLXXI

Aug. 9th, 2007 08:19 pm
[identity profile] ebtb.livejournal.com
I took 471 calls today.

FOUR HUNDRED AND SEVENTY-ONE.

ugh. I can't wait for tomorrow.  Thanks, Cloudmark!

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