CDLXXI

[ebtb.livejournal.com]

I took 471 calls today.

FOUR HUNDRED AND SEVENTY-ONE.

ugh. I can't wait for tomorrow.  Thanks, Cloudmark!

Comments

[gilmoure.livejournal.com]

Whoa! Most I ever did was 161 calls.

You did 1 a minute, for 8 hours. Damn!

[valiskeogh.livejournal.com]

[spooforbrains.livejournal.com]

Thanks, been trying to find that strip for ages.

[blasphemy.livejournal.com]

None of my users ever call me. No love.

[ruvane.livejournal.com]

Jesus. How many hours did you work? We are doing good if we average 5 calls an hour.

[ebtb.livejournal.com]

no lunch for me and stayed late! yay! I get to go in early tomorrow, too! can't wait...

I guess I'll just get a litter box for my desk so I can keep taking calls.

[kyidyl.livejournal.com]

Eh...I know in a lot of states, including where FL where I'm at, it's illigal not to take at least a half hour lunch if you work 8+ hours...

[kyidyl.livejournal.com]

And, looking at your user info you live across the bay from me...I live in Brandon, but I work in St. Pete on your side of the bridge. :)

So yeah...if I were you, I'd tell you boss "eff you, this may be a right to work state, but there are labor laws...I'm taking a lunch, seeya in a half hour."

Actually, last week, we got called into my boss' office so he could tell us it was illigal and that he'd get in trouble if we didn't stop skipping lunch...people were doing it on purpose so they could go home an hour early. According to him, and HR, the actual law is that if you work more then 5 1/2 hours, you must take at least a half hour lunch. A hour preferrably.

[ebtb.livejournal.com]

no, I did it by choice. it was considered OT. I didn't wanna ditch my fellow techs during the onslaught. My boss is really awesome. She went out and got us snacks and drinks. :D

[turningallblue.livejournal.com]

Holy shit. Grats. You deserve alcohol.

[ebtb.livejournal.com]

yes. tomorrow is payday friday.

get me booze - and lots of it.

Please tell me this was your script

[omg-teh-funnay.livejournal.com]

"$poor_bastard_company support, this is ebtb. Cloudmark broke it. Try to update tomorrow. Get off my fucking phone"

Re: Please tell me this was your script

[ebtb.livejournal.com]

pretty much

$poor_bastard_company support, this is ebtb. yeah, we know. Cloudmark broke it. yep. it's not just you. uh huh. yep. your email is anotherluser@asshat.com? I just sent you a link to a script. yeah. just click on it. uh-huh. you're welcome. bye. *click*

[canray.livejournal.com]

The other side of one of the Call Centres I worked had folks do almost a thousand calls a day.

'Course, it was for a MAJOR Shipping Company, so most of the calls were, "WHERE'S MY ****IN' PACKAGE??? I DON'T CARE ABOUT SNOW, GET ME MY ****IN' PACKAGE!!!"

[spacebird.livejournal.com]

holy shit man...

I'm pushing it if I do 70...

[zucci-zookeenee.livejournal.com]

christ on a cracker...
just... omigod....

[tecie.livejournal.com]

very nice. I'm impressed. You deserve a beer.

[fenrirvallin.livejournal.com]

Thank you for $poor_bastard_company, please hold while I connect you to someone who is not me.

[ohmyhead.livejournal.com]

No way.

[tjernobyl.livejournal.com]

My record was only something like 160, but I was working alone that shift...

[jecook]

*hands you case of $tasty_beverage and a coupon for the LART of your choice from the Moderator bag O' goodness, along with 500 gold coins and a One-Up*

Jee-sus. Usually during a major shitstorm outage like that, I would have changed the greeting message on the IVR to screen out the people who actually listen to the damn things, and whipped up a special IVR option for the same.

[agentz.livejournal.com]

Wow. The most I ever took when I worked inbound was 170ish in an 8-5 shift with an hour lunch. Those were in the dark days when I worked in Ops Support for a UK TV broadcaster, so no customers apart from escalations just field techs.

[ebtb.livejournal.com]

they were all quick, thankfully - I just felt like a parrot saying the same thing over and over and over again. see the above...

[the-s-guy.livejournal.com]

Holy guacamole.

I've worked at a place where average number per day per operator was around 200, but we got rotated off the phones to do F2F followups most of the time. It did lead to jokes like 'Tuesday's your day in the barrel', though.

471. Just... ow.

[phyphor.livejournal.com]

Ouch, you have my sympathies.

ISTR my record was over the thousand mark (some of my colleagues at the time about the same) in similar bad circumstances.

12 hour shift & working through (most of) lunch - overtime desperately needed by $company to cover calls, and me to cover bills
Average approximately 30 second call - standard greeting of under 10 seconds, followed up about 10 seconds of explanation that there was a known outage of $incident, and that it was being worked on and would be sorted as soon as possible, and 10 seconds agreeing with the customer it was bad, and apologising and saying goodbye and taking the next call.

It was helped that it was a premium rate support call so most people were desperate to hang up when they found out - which was why it had to be a human answering the phone (although ICSTIS guidelines (I'm in the UK) allowed for up to 30 seconds recorded message - go figure).
Permission from $management that we didn't need to log calls meant no wrap up time and most of us just sort of entered a zen-trance like state only interrupted by the intermittent call that wasn't about $incident.

We had so many calls on that day that the phone system had issues (calls were dropping to other departments in the building, including reception), and the wallboard display of stats crashed.


I can look back on it fondly now (6-7 years ago), especially as I have very little customer contact in my current job, but at the time it didn't feel so great.

[lovemonster.livejournal.com]

holy!
fucking!
hell!

You deserve a beer....

or rather, a case!

[geekgrrl-ca.livejournal.com]

I miss doing internet outages. short and sweet.

[grrlbandit.livejournal.com]

I think my record is 120. My boss said I"m one of the people everyone else on the team should emulate with respect to quality of service I deliver combined with my low average talk time. I wish they would just shut up and give me a promotion already. Compliments are nice and all, but a hundred bucks more a paycheck would be even nicer. I'm not even asking for a lot here folks. Sigh.

[crisavec.livejournal.com]

I'm snickering quietly to myself because I just was reading my listmail and going "ohhhh...so THATS why my exchange server fell over last week" no sooner than I stumbled over your post.

[ateji.livejournal.com]

Does your phone ear hurt? I've never counted my calls during rush times, but I doubt they've ever come close to even 200.