Attention ISP support people

[thegreatdoogie.livejournal.com]

WTF is it with you people not doing something as simple as having a customer power cycle their modem and/or routers when their internet is not working on their end? As a PC support guy, it seems like at least 9 out of 10 of the calls I get where the internet isn't working, it is solved in 2 minutes with a power cycle....

You WILL help me... or not

[the-ninja-style.livejournal.com]

Randomly we get a customer who dials the tech line because it's the one in the phone book. Most hang up when they hear, "Please enter your job or tech number." SOME however manage to push 4 numbers and allows them through.

Woman: Hi. I need help with my router.
Me: Is your modem working?
Woman: Yes, the computer with the modem hooked up is working, none of my other computers are.
Me: OK for that, you will need to contact your router company. We are not allowed to support anything that isn't our equipment.
Woman: No. You WILL help me.
Me: *Hangs up*

5 minutes later the woman calls back.

Me: This should be fun. *Answers phone*
Woman: Hi. I'm sorry. I need your help, will you please help me?
Me: I all ready told you I can not help you. Not only are we not allowed to support your router, the only people that are here know next to nothing about them.
Woman: No one?
Me: There is 3 people here, none of us are familiar with networking
Woman: What kind of computer techs are you?!?
Me: We're not, we're modem techs.
Woman: ... fine *hangs up*

Not 2 minutes later she calls back. Did I not mention I am one of 3 people here? We also have "number to agent call back" with our system. That means if you talked to an agent before and they aren't on the phone, you will get routed back to them. The odds are not so much in her favor.

Me: *Answers phone*
Woman: AUGH! *Hangs up*

Cue another 2 minutes later

Me: *Answers phone*
Woman: Are you KIDDING me?
Me: Router company would be easier...
Woman: *Hangs up*