I'm not much a Dilbert fan, but...

[tadiera.livejournal.com]

I thought I'd share this:

Why I'm Not In Tech Support

[the-paco.livejournal.com]

I don't post here much anymore. I'm not in tech support much anymore. I got fired from my last job and started a customer service/sales job in another call center. I handle cell phones. People call me up wanting to make changes, ask about their bill, or %75 of the time have me try to undo what the last 3 people did. People ask me "Why don't you want to go to tech support?" The people at my current job don't get it, and keep asking. The people I count as friends are a little smarter than that and stopped asking after I answered the question, but hey, who can be picky?

I suppose they ask me because it's obvious I hate the customer. I could really care less about the customer in %90 of the cases, just the problems they bring. Since %80 of the problems are the customers own making, I could care less. That would normally say 'tech support', right? I used to think it was. I used to take pride in not BEING in straight 'customer service', because I would think people who need their bills explained to them are obviously more stupid than people who call technical support, right? Wrong. The customers are just as asstarded. True, in a customer service position I get to deal with fallout from store representatives using the customer like a toilet after a fun day of drinking tap water in tijuana. True, in a customer service position I get to deal with people who should not be trusted to drive, breed, vote, or breathe, and yet are handed a credit card and then call me up to ask why a phone bill keeps coming EACH MONTH.

The thing is, with customer service, I get commissions, well, more than I would with tech support. That and I rarely if ever have to have this conversation:
( I think I DID have this conversation once. Suprised I didn't get fired that day )

So now I'm in customer care. The people are slightly less retarded on a whole. I'm making good money, and you know what.... It's just as unrewarding and repetative as technical support was, but at least here I get commissions, and I get to go home and NOT have to actively stop myself from stockpiling guns and supplies, and I can finally sell that plot of land in Montana.

... well, not yet... let's not go crazy here.

And once again

[blossomingfire.livejournal.com]

It never ceases to amaze me that even though the door to the computer lab is shut (I have to keep it unlocked in case an employee comes in), there's a sign on the door that says "Closed", and there are no lights on, that students will still walk their asses in here and sit down at a computer. Then they look at me like I'm the idiot when I politely inform them that the lab indeed, is CLOSED.

WTF people, wtf?