2007-04-10

So Not Helpful

So there I was, kids, in a hospital about to replace the mobo in a high-fallutin' tablet PC. Gateway had so helpfully included instructions on just how to do this, photocopied from pages 77 to 81 of the top-secret, need-to-know, eyes-only product manual. Except two of the pages were devoted to the likes of...

3. Remove the battery by following the instructions in "Removing the Battery" on page 8.
4. Remove the hard drive kit by following the instructions in "Replacing the Hard Drive Kit" on page 10.

Ah, good times.

HP

Ok I work for a warranty provider for HP, Dell, Lenovo, Apple, etc... We do pretty much everything but Gateway. I get a warranty claim from HP tech support. I start reading the issue. User is attempting to boot on 7 desktops and upon boot gets to the windows logo and then some systems restart and some just go black. The way HP works is the call centers do the troubleshooting with the end user and then tell my service writer what part to order for me to go and fix. The troubleshooting on this call was that they ran a HDD test and it tested fine. Take a guess what part they ordered. F!@%*#% SATA cables. OK if you can test the drive the cables are good. I call HP tech support and let them know that this will not fix the problem and that they should tell the EU to reload his OS. I am told that the cables will fix the issue and to go ahead and replace them. Alright fine what to I know, I just have my MCSA, A+, and Network+. So I go onsite and replace the cables and low and behold it does not fix the issue. I then have to tell the EU that he mush reload his OS and that I can't do it because software is not covered under warranty. He blows his top and says he is calling HP back...

Current Mood: mind-boggled

...and people think Dilbert is fiction...

One of my co-workers had a seziure at his desk yesterday, and the following was ACTUALLY said by an upper management type upon realizing that the fella was on the floor twitching and turning purple while people were on cell phones dialing 911 (because our desk phones can't).

"He's having a seizure? Oh my GOD! ...was he on the phone with a customer? Did someone pick up the call?"

Current Mood: annoyed

(no subject)

Is it seriously that hard to understand "triple zero"? We have servers that are basically XXXXXX0001. People can grasp the letters (normally because I say p is for paper, etc - people can never understand it otherwise), but people can't grasp triple zero. I had a guy today who repeated back to me "triple zeeero" as he was typing, and it didn't work because he typed 001. What is wrong with these people?

I've tried saying "letter letter letter zero zero zero one", but that doesn't work either. I more understand not being able to get zero zero zero one, because it kind of blurs in the mind a little, but triple zero should not be this hard!

Must have a Virus!

I get a report of a "common use" computer being slow.

After I get there, I notice a few "odd" programs in the system tray.

I start "Add/Remove Programs"

Now, the company has a corporate virus checker.

SOMEONE (that must die) has installed:

Not just ONE additional virus checker.

Not just TWO additional virus checkers.

They have installed THREE virus checkers IN ADDTION to our origional on.

My amazement is (like many of yours) that it was running AT ALL.

And the origional call?

(Drum roll)

"I think the computer caught a virus!"

(Kill them. Kill them all)