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Apr. 10th, 2007 01:51 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
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Is it seriously that hard to understand "triple zero"? We have servers that are basically XXXXXX0001. People can grasp the letters (normally because I say p is for paper, etc - people can never understand it otherwise), but people can't grasp triple zero. I had a guy today who repeated back to me "triple zeeero" as he was typing, and it didn't work because he typed 001. What is wrong with these people?
I've tried saying "letter letter letter zero zero zero one", but that doesn't work either. I more understand not being able to get zero zero zero one, because it kind of blurs in the mind a little, but triple zero should not be this hard!
I've tried saying "letter letter letter zero zero zero one", but that doesn't work either. I more understand not being able to get zero zero zero one, because it kind of blurs in the mind a little, but triple zero should not be this hard!
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Date: 2007-04-10 04:24 am (UTC)Never underestimate human stupidity.
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Date: 2007-04-10 04:50 am (UTC)no subject
Date: 2007-04-10 05:18 am (UTC)no subject
Date: 2007-04-10 05:21 am (UTC)And I love your icon!
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Date: 2007-04-10 02:18 pm (UTC)no subject
Date: 2007-04-10 09:56 pm (UTC)no subject
Date: 2007-04-11 02:17 pm (UTC)no subject
Date: 2007-04-11 10:53 pm (UTC)no subject
Date: 2007-04-12 03:05 pm (UTC)And my work around for the triple-zero thing was to break it up, give it to them as 'zero, zero *pause while I listened for the two clicks to tell me they'd typed it* zero, one.' (Well, with whatever info I was actually giving them.) I'd still get the occasional confusion but not nearly as much as it used to be.
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Date: 2007-04-13 12:04 am (UTC)It's good when customers understand that they're probably a bit frustrating and try to lighten the mood!
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Date: 2007-04-11 09:39 pm (UTC)There is no such thing as something too simple not to understand. The idiots will always win that game.
Serial numbers are especially fun.
Sometimes, though, it's not so much a literal failure to grasp an exact expression of a specific sequence of characters as it is a failure to wrap their head around some crucial concept. And in some especially frustrating cases, I've seen them build a complete fantasy model of how the system works in their heads based solely on tech buzzwords ..
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Date: 2007-04-11 10:57 pm (UTC)I think you're right though - the idiots will always find a way to misunderstand something.
Oooh, fantasy models are great. Especially when they refuse to believe something because it doesn't fit with their model