Typo of the Week!

[ebtb.livejournal.com]

And the winner for Typo of the Week goes to.... *drumroll*

I've been getting a message on boot-up that reads as follows; Runtime error!
 
Program:...gram Files\Personal Firewall\assist.exe

I believe this started after I went into Safe-Mode ant de-fagged my hard drive.
How do I fix this error.

(no subject)

[sami-rdwd.livejournal.com]

Dear "beloved" caller,
For the love of all things good and holy, would you please turn your tv down when you call me? I do not like having to repeat myself 3 times and ask you to do the same simply because your television is blaring in the background.
Also, if I ask you if you have done a certain thing on your computer, do not respond with "I don't know." Either you have or you haven't.

S.

Dell hates me.

[ladynisa.livejournal.com]

I had a client who works for Dell call in today. Why did a Dell person call, you make ask. Well, he was calling because he wanted to make sure he printed his label correctly, because normally he uses preprinted ones that we send out. i think to myself, ok, ok, understandable, could be he's sending something internationally, or possibly something with the form is just confusing. But no. No, no, no. He got through the form just fine and even had the waybill up on his screen. What did he need detailed instructions that took me 10 minutes to shove through his thick skull??? That (holy crap!) you need to press the print waybill button in order to (gasp!) print the effing waybill!!!! Ten. Minutes. And then he has the audacity to say to me, "Hey... you know, I work for Dell so write my number down if you ever need help with your computer." Like he's doing me an effing favor. I laughed. A lot. And I told him "Thank you, but that's ok, men aren't allowed to touch my computer."

That combined with my afternoon riddled with moronic women that make me cringe and ashamed to say that I am a woman have made me oh-so-very happy to hit the log out button this afternoon. Time to go home and make a drink.

Oh, is that a problem?

[mouser.livejournal.com]

Okay - if you need somethine with your computer and I say "I'll come down and take a look at it" there are two basic choices you need to decide between:

1) There was error? LEAVE IT ON THE SCREEN! DON'T CLOSE WINDOW AND CLICK ON EVERY OPTION TO GET RID OF IT AND THEN CALL ME! Almost like errors codes are important.

2) There isn't an error, it's for something else like an install? OKAY, NOW IS THE TIME TO CLOSE EVERY WINDOW AND EVERY OPEN DOCUMENT. DON'T leave "NextQuarterBudget" spreadsheet up with changes so I don't know if I should save it or not. I'm most likely to close EVERYTHING else, then leave a nice note say that I'm not touching it because I don't know how important it is - and I'll TRY to schedule you in for next week.

Ermm...what security?

[meijhen.livejournal.com]

OK, so maybe this isn't horrible and not TRULY stupid, but it's one of those things that makes you go....wtf?

BG: I am second-level support for an e-procurement solution -- users login to the website, click through to the eProc side, and can then happily order services & hardware through their company catalog. They must login to the front end first, and then the tool automatically validates when they go through to EP. However, because many users only use the whole solution to access the EP, they refer to the whole thing as "myEP." NOTE: I only support the EP portion, not the web front-end.

I received a ticket yesterday for a lady who wasn't able to login. Usually this is a web front-end issue, but the helpdesk just hears the words "myEP" and sends to us. Not really their fault, they got no training when this went live.
Severity 4 ticket, and I'm not even sure if I can do anything for her, so I send her a note and ask her exactly where she's receiving the error, blah blah blah.
I get a note back that says she doesn't know when I received this ticket, but this had been resolved "weeks ago," all snotty that this ticket has been open for ages or something. I doublecheck the ticket -- not only did I just receive it, but it had only been opened that day too. Hunh.
So I closed it, with a comment cut and pasted from the user's mail.

Today, get a ticket for the same lady. Only this time, it's a sev 2. And in the description it says, the lady who responded to me didn't realize that someone else (her admin) is actually trying to login as her to do her job for her, and the admin lady needs this resolved ASAP.

Um....WTF? Admitting in the ticket that you are committing a security violation (and these people both work for a HUGE bank in a country that is very hyper about security) is not usually a good way to get something done!

Luckily for me....she did clarify that the problem is with the web front-end and not the EP part...so I shipped it off to the other team, after putting a note in the ticket that I wasn't sure this was acceptable procedure.

Man. I wonder about people sometimes.