coraon.livejournal.comfirst they call in omnibus calls (50 problems at once)
we have a policy of 1 ticket 1 problem so it takes forever for them to get off the phone
and they also believe that since they control store money they are the most important
I'm totaly thinking of doing the following
tell them I'm taking 1 problem per call if they want to solve more issues call back
after 5 min if they cant explain the problem without using the terms 'thingy, the 'computer' (refering to anything electronic), or the device. I'm calling it NTF, No Trouble Found in supported componets
imeadatly give anything posted by an accountant low as possible priority, poor planning on their part does not constuinte a emergency on mine.