ok so I HATE accountants

[coraon.livejournal.com]

first they call in omnibus calls (50 problems at once)
we have a policy of 1 ticket 1 problem so it takes forever for them to get off the phone
and they also believe that since they control store money they are the most important

I'm totaly thinking of doing the following
tell them I'm taking 1 problem per call if they want to solve more issues call back
after 5 min if they cant explain the problem without using the terms 'thingy, the 'computer' (refering to anything electronic), or the device. I'm calling it NTF, No Trouble Found in supported componets
imeadatly give anything posted by an accountant low as possible priority, poor planning on their part does not constuinte a emergency on mine.

Comments

[mouser.livejournal.com]

I've actually told someone who got stupid that our calls were taped, and I'd be calling their manager for a translation.

Didn't help...

[ladynisa.livejournal.com]

Damn...

Though I whole heartedly agree with the 1 problem per call. I could see doing more if they were organized, but... that certainly doesn't sound the case.

[jecook]

"Oh, but I save all the little things to make it worth your time to come out!"

::rolls eyes:: especially when it stupid things that can't easily be diagnosed unless you are right there when it happens, or if they don't save the error message.

I am fortunate that the people we hire generally are smarter then a terrier, and can readily follow directions over the phone.

[coraon.livejournal.com]

these accounts are at store level, I work for the head office, totaly different accounting groups, not even user the same director