Oh, is that a problem?

[mouser.livejournal.com]

Okay - if you need somethine with your computer and I say "I'll come down and take a look at it" there are two basic choices you need to decide between:

1) There was error? LEAVE IT ON THE SCREEN! DON'T CLOSE WINDOW AND CLICK ON EVERY OPTION TO GET RID OF IT AND THEN CALL ME! Almost like errors codes are important.

2) There isn't an error, it's for something else like an install? OKAY, NOW IS THE TIME TO CLOSE EVERY WINDOW AND EVERY OPEN DOCUMENT. DON'T leave "NextQuarterBudget" spreadsheet up with changes so I don't know if I should save it or not. I'm most likely to close EVERYTHING else, then leave a nice note say that I'm not touching it because I don't know how important it is - and I'll TRY to schedule you in for next week.

Comments

[hopefulnebula]

#1 is the bane of my existence because NOBODY IN MY FAMILY can do this (or at least write down/remember what the messages say!) and I'm their free tech support. They also never can remember what they were doing when whatever happened happened, or anything like that.

[kallell.livejournal.com]

I have been getting snippy with m,om lately because of this. she just wont calm down and makle sense or give the info i ask for

[the-s-guy.livejournal.com]

My favorite phrase for these? "Please read the message OFF THE SCREEN to me." Not what they think they remember they glanced at yesterday, but WORD. FOR. WORD. OFF. THE. SCREEN.

"Oh, you want me to bring it back up?"

"That would help."

"But it takes a whole minute!"

"OK. Well, the next time it comes up on the screen, call me and we'll have a look at it."