sweet jebus.

[duality.livejournal.com]

So, my employer has decided to lay everyone off at christmas, and replace us with people in virginia (we're in georgia). I've been given the delightful task of following behind the mouthbreathers that they hired to replace us, and make sure they are entering case notes correctly. I just got this one today:

air plane

mircosoft expl
in windows error

in fatal error want to debugg

----
o.O

Yesterday I got what could only be described thus - take a paragraph of random words, and fill a BB gun full of periods. Shoot periods into paragraph until gun is empty. When I read the notes out loud, it sounded like James T Kirk on a psychedelic cocktail.

Take me Jebus! I want outta here!

(no subject)

[coraon.livejournal.com]

Ok, so I got an asshat on the phone and decided to write him up on it. Unfortunatly its because of mangers like this that nothing will ever come of that complaint


--------------------------------------------------------------------------------
From: Coraon
Sent: Wed 13/12/2006 9:24 AM
To: Team Leader - IT Service Desk
Subject: Re: $Store_information


Hello all,



This is to report I am having difficulty with store 0836 and getting their Rx printer up and running

The store called and left a voice mail asking for help with their Rx printer, I called the store. I requested to be put through to Stan, after I was put on hold 3 other people picked up and asked who I was holding for, replied identifying myself each time and asking for Stan. Got a hold of Stan

Stan requested an ETA on when he was going to get his printer fixed I informed him that the previous ticket was closed because after asking for Stan and being told Stan wasn’t there site hung up on us after. (as per ticket # $_ticket_#) Stan then informed us that he didn't have time to discuss it or his printer issue right now and said he would call later. I cannot place a SC on his printer without additional information, which Stan is currently not co-operating in providing.

Thanks,
Coraon

Reply e-mail from team leader

Alex - can you please take this call over from Michael, and call the store as appropriate
 because apparently you can’t handle this being a new hire having been here only a month and knowing our systems better then I ever will.
Michael - you can find all details on the printer in the '$_useless_store_information' webpage, please refer to Operations Manual 6.6, please do not close you ticket
 I know you wrote that documentation, but I though you should know.
Joe - this is an FYI for possible escalation
 Stop your team from sending me this crap, even though this is my job
Thanks for bringing this up
 Now piss off
Matt
Advisor


I miss managers that do something about problem people, instead of waffling on it and selling the team out. Today is shaping up to be a bad day not to be drinking myself stupid

Do *not* buy a POS terminal from these people...

[jecook]

Note: This is opinion, based on my (crappy) experiences with the devices, and their support)
x-posted to my personal journal
( rant ahoy! )

So, anyone else here have an Point of Sale hardware horror stories?

Feel Free to Move Ahead Anytime....

[darkblade1.livejournal.com]

This customer I have on the phone is annoying as hell. I have to spell

every
word
out
to
the
man.

I had to say....

Click properties. You see where it says Internet Protocol. Click on That. Make it Blue. Click Properties. It took 5 minutes for him to find the properties underneath that window.

I then had to tell him to click on Obtain an Ip Address automatically. That took 5 minutes as well.

This call has gone 45 minutes. The last 2 minutes were just of him being silent. Yeah, thanks monkey for completely draining my energy today. The rest of the monkeys are going to feel my wrath now because you've pissed me off royally. I'm finally off of it.

Seriously though, you're not going to mess up just by clicking on settings. Feel free to move on. If i'm here I'll make sure your system won't die just because I feel like changing your TCP/IP settings. Damn.

It feels like 12 drummers are drumming inside my head right now. Where's the heavily spiked egg nog when you need it? Haha.

I :heart: people who don't understand what "computer security" means

[crazdgamer.livejournal.com]

I get a call from a high-level exec's secretary. She says that someone from outside our office is visiting and would like to use a computer. She further states that the high-level exec (her boss) has given the ok on this. She specifies the computer that can be used, and requested that the password of the person who normally uses that computer (who is neither herself or her boss) be changed so the visitor may log in as that person.

I, being mindful of a thing called "information security", was not likely to do such a thing. I suggested to her that the person use an already established guest account on the domain. I provide the credentials to the guest account and wish them on my way.

Minutes later, I hear from my immediate boss that the high-level exec himself called my boss and made the exact same request (change the other user's password) just after I got off the phone with his secretary. End result: My advice was ignored, and the password was changed anyway.

I know I don't have to spell it out here since you guys can figure out why this was such a bad idea, but I'll list it out anyway: The other user's personal e-mail, and departmental files are accessible, password can't be changed back to what it was without one of us manually reseting it (I hate asking "what would you like your password to be?") because of group policy, and there's probably some other things I'm forgetting.

Annoying situation.

(no subject)

[supportbitch.livejournal.com]

Merry freaking Christmas, tech support lackies!

My manager pretty much always comes through for us. He's the 'golden boy' at work cause he gets shit DONE. Every once and a while, upper management bucks what he wants to do...which basically makes him do the same goddamn thing, just in a different way.

Sometimes, though, upper management comes trhough for us too.

I put in a purchase order for computers for the new hires that we're bringing on in January. (Yeah, if you want to work at $COMPANY, we're hiring agian in May.) The last bunch of hires got piddly little T42 Thinkpads. They're not bad, but they're not awesome either. (You try and troubleshoot Xen when all you've got is a T42!) This group of noobs gets delicious upper end Dell 690's--64 bit goodness, dual core, dvd burners, lcds...or, as $BOSS put it, "those fancy 64-bit dual core thingies. See if $UPPERMANAGEMENT notices."

Aparently they didn't because the PO was approved yesterday. :D

(And don't worry--senority in our little group dictates that the people who've been here the longest get the option to take one of the 64bit monsters and give up their little Thinkpads or ThinkCetnres ($DEITY have mercy on people with ThinkCentres. We had the DAMNEST time getting a stable FC6 image on them.))