A different sort of call.
Dec. 8th, 2006 12:56 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
As most of you know, I work for a cable company. Most of the time, I have people screaming at me.
But this makes that all worth it.
The call comes in, and its an older lady. And she's very obviously crying. She had a system problem, and Dell wiped her system. Without doing a backup, even though they said they would. So she lost all of the pictures of her grandchildren, and the emails from her son who had been killed in Iraq.
So, after about 15 minutes of just talking very calmly and comforting her, I was able to get her internet connection back up, got her onto her email, made a special phone call to a buddy of mine who works in the network department, called in a favor, and accessed the archives and got all of those emails back, and helped her send out emails to get her family to send her the pictures.
She was so happy at the end, that she was crying again.
THIS is why I work tech support. So I can help people who really need it. Makes up for every person who called me an asshole for the past month.
X-posted to personal journal
But this makes that all worth it.
The call comes in, and its an older lady. And she's very obviously crying. She had a system problem, and Dell wiped her system. Without doing a backup, even though they said they would. So she lost all of the pictures of her grandchildren, and the emails from her son who had been killed in Iraq.
So, after about 15 minutes of just talking very calmly and comforting her, I was able to get her internet connection back up, got her onto her email, made a special phone call to a buddy of mine who works in the network department, called in a favor, and accessed the archives and got all of those emails back, and helped her send out emails to get her family to send her the pictures.
She was so happy at the end, that she was crying again.
THIS is why I work tech support. So I can help people who really need it. Makes up for every person who called me an asshole for the past month.
X-posted to personal journal