techrecovery | Dec. 7th, 2006

I wish I could just answer with "nevermind" sometimes. We have client and enterprise versions of our software, so when 1d10ts call, I ask if they are using the consumer or Exchange version or the consumer or Enterprise version, depending on the product. When they don't know the difference, you know they have the consumer version, but they won't let it go. When they stammer with "uhhh.. what do you mean by exchange? I have a dell..." it's consumer. End of story.

But, nooooooooooooo! They start asking questions about the differences between the two because they think the corporate versions are better, when they're not - they just manage many users. They think it catches more spam or spyware and they wanna know how much it is and I have to tell them that they lack an exchange server or a server all together and can't run it and then they wanna know where to get an exchange server 'cause it sounds cool or something. argh. Just nevermind!

When I try to take the easy way out and tell them there are no differences, they get angry and say "THEN WHY DO YOU ASK WHICH VERSION I'M RUNNING?!"

I just can't win.