I'm a webmaster, not an academic advisor!

[adamjaskie.livejournal.com]

Subject: Web Problem: http://www.admin.mtu.edu/em/
From: xxxxxxxxxxxxxxxxxxxx
Date: 08:56
To: xxxxxxxxxxxxxxxxxxxx

Browser........: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Remote host....: xxxxxxxxxxxxxxxxxxxx
Address of page: http://www.admin.mtu.edu/em/
Email address..: xxxxxxxxxxxxxxxxxxxx

Description of problem:
I would like to find a schedule of classes for a chemical engineering degree as far as first, 
second, third and my fourth year
i am doing a research project for school and need to know a basic curriculum or schedule of 
a chemical engineer for all four years
just a list of the classes will do 
thanks

This is, of course, posted from my "Contact Webmaster" form, which has areas clearly labeled "Problem Report", and is prefaced with the following statements, which I think are pretty clear:

Please use this page to report misspellings, omissions, broken links or other errors for all web pages that start with "http://www.admin.mtu.edu/em/".

All questions that are not strictly web-related should be directed to xxxxxxxxxxxxxxxxxxxx

Problems with other web pages at MTU should be directed to the appropriate webmaster for that department. For most pages at the http://www.mtu.edu/ domain, that is xxxxxxxxxxxxxxxxxxxx.

From the inbox... (epilogue)

[crazdgamer.livejournal.com]

The previous entry: From the Inbox

In an odder twist, I found out that not only did she mistake "modem" for "monitor", she mistook that mistake for something else entirely. It's a mistake within a mistake, which, after pondering for too long, made my head hurt.

As I implied earlier, they seemingly requested a "flat-screen modem" for an intern. The workstation's computer was not working (hard drive error), so after a computer switch, all is well. It turns out that's what the request was about.

I'm amazed at the new watermark of stupidity.

Someone is going to be very angry at me and I don't care.

[gythiawulfie.livejournal.com]

For the past 7 years, our little divison of the university, has held the same set of IP addresses.

For the past 7 years, outside of the initial set up and the migration 2 years ago into AD, I have been the only one who administers or uses / reuses these IP addresses. There are exactly 50 of them and our range ends 168.1 - 168.50 That's it.

Aside from a computer not being used inbetween position shifts (a month or 2 between personnel), they have been used continuously.

So, imagine my surprise when all of a sudden, one of the computers in the last 2 weeks has started getting an IP conflict. Well, I told myself, I did just get done swapping out 9 old computers for new ones. Per chance I did a typo when reassigning one of the computers. I could have easily typed a 31 instead of a 21 when typing in the IP address.

Well, I went on all 28 computers. Nope. I checked to see if one of the network printers got accidentally reassigned (though I am the only with access to that). Nope.

So, I knew the conflict wasn't here at our location.

However, in a meeting last week, I got told they had been having some problems on the main campus, because they ran a program telling them which IP's weren't being used. This resulted in IP conflicts because they weren't asking for a new series but just randomly assigning new IP's. WHY they would start doing this I don't know. I'm not even sure how they went about figuring out what wasn't being "used", but if a computer is being used by a person on a 10 month contract (they are off in the summers) then for 2 months, their IP will show up as unused, as they aren't logged onto the network.

So, I now had to call the help-desk (I could have done a ticket, but I am limited to 600 characters, and this was too complicated). I wasn't sure if it was going to be someone in networking, or it was going to be someone else. More than likely someone else. Who ever the IP addy guru is. I know it isn't one of the 2 hardware people I talk too, and if I had known exactly who, I would have bypassed the help desk all together, and usually I get M, H or J, and they just put me through, because if I call, its not because I can't log in. It used to go to my person at the COE first, but he has been replaced and the new guy has been there 2 weeks.

So, I explained the problem.

After 7 years, of using this IP address, I have been getting an IP conflict in just the last 2 weeks. I told them not ONLY the IP Address, but the gateway, AD assigned computer name the whole shabang. I gave him all of the information he could ask for. I explained that the conflict needed to be hunted down on their end, and the other computer, which is NOT in my AD but using one of my AD deliniations, needed to be migrated and changed into its proper place.

I explained it 4 times.

I went through the proceedure he asked me to go through 4 times. (although I had already done the ipconfig /renew)

Same result,3 mins later, IP address conflict.

I explained I needed to know where the conflict was coming from, or have someone look into it for me, as I could not from my end.

He didn't listen. I asked for M, he was off today (great).

I explained it again three more times.

I realized he was trying to find a script on this. (There won't be one)

I realized he had no clue as to who I was. (there are several new people aparently)

He said he couldn't help me, he had to escalate it. (I figured that)

I can't wait to see who was the smart alec and gave a computer an IP address belonging to my end of the trunk.

They were probably taking a short cut, and instead of sending in the AD/IP request (takes 3 days on average, lots of new puters) just went... ooohhh look, un used, we'll worry about the AD later.

I have not had to do that, because well, I have had the same number of computers and IP addies since may of 99. Like I said, 7 years.

Fun fun fun fun fun.

Customer wants a reward!!!

[prozacnation.livejournal.com]

Customer comes into our tech support chat and states this -- all spelling mistakes are his:

Luser> When my cable and internet was intalled the service technician had left his meter. As a good samaratan I returned his meter. I know this meter is extremely expensive and would have cost the company a great amount of money to replace. Is there anything you might be able to do for me in return for what I have done for your company? Anything would be of great appreciation.

One word to customer: No.

(no subject)

[ihateemo.livejournal.com]

50+ Ways a Manager can get Employees to Quit

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