(no subject)

[vampireborg.livejournal.com]

Some people should not be allowed around a delete key. I worked on a girl's computer who she said she was trying to 'clear up space' and managed to fuck her registry; I'm fairly sure she deleted it.

The good thing is I got paid $50 for 20 minutes work and she has Windows back. I gave serious thought to glueing her delete key in place so she wouldn't be a danger to herself or others, but I doubt that would help.

OpenOffice follow up

[goose-entity.livejournal.com]

to http://community.livejournal.com/techsupport/1147369.html

ogw and charlesks sent me some spreadsheets to stress test the "Big Red N" version of OpenOffice.Org, to see if they could make it squeal for mercy.

The "Big Red N" version of OpenOffice.Org handled the spreadsheets with considerable insouciance, and asked for more :)

It's looking good for this version of OOo, but I am now waiting for the main project to OK the changes "Big Red N" made, and waiting to see if the changes will be available in the main project or as a seperate plug-in. I would prefer a plug in, rather than have the main OOo project support MS Office macros natively...!

they're called 'lusers' for a reason

[anamacha.livejournal.com]

I work in a call center for an ISP. I help users with issues regarding internet connectivity.

Guy just calls me -- and it turns out I need to refer him to another number.  No big deal; I get wrong numbers all the time.

"Ok sir, the number is 866 ..."

beep
boop  
boop

the idiot is DIALING THE FUCKING NUMBER as I'm telling it to him ... while I am on the phone!

so I said "sir, you need to write this down"

he's like "are you sure?"

*facepalm *

stick and stones...

[ebtb.livejournal.com]

It's not even noon and I've been threatened with a class action suit!

We had an update to our software that fixed a nasty little bug. This bug didn't prompt people to renew their subscription after a year...nice. So, people who have been using it free for 2 years have called up really angry now that they have to pay to use the software.

Me: Well, sir, it says in your license agreement that you purchased it in October of 2003, so it expired in October of 2004.
Luser: What I had was software that worked and now I have nothing!
Me: You are more than welcome to renew your subscription for half-price for another year.
Luser: I want the old version back! Per your instructions I had to remove the old version to get this update!
Me: Right, which fixes the problem of people being able to use the software for free.
Luser:  And no where in this email does it say I would lose my software! Ma'am, do you know what a class action law suit is?
Me: Yes, as a matter of fact, I do.
Luser: Do you wanna see one?
Me: Not particularly. But according to your license agreement you purchased a year subscription. Legally, we are not obligated to provide you with any updates past the year. You actually got 2 free years of updates.
Luser: I want to speak to your supervisor!
Me: Absolutely! One moment...

15 minutes later...

Me: *spiel*
Luser:  GET THE PRESIDENT OF YOUR COMPANY ON THE PHONE FOR ME RIGHT NOW!
Me:  You got it! *sends him to customer service*

I pray for the day I see a summons in the mail.

Canada's "#1" University's Help Desk...

[kait-the-great.livejournal.com]

I'm back in the Arts helpdesk! Now with bonus 1/2 day a week at campus-wide helpdesk.

( Rant re: new students... most have been great but some requests make me go o.O )

Luckily, my fellow helpdesk employees are bright this term. Nothing's worse than incompetent coworkers.

(no subject)

[lillyflowers.livejournal.com]

Not really a tech support person. But I do enjoy reading this community since it's a geek version of mock_the_stupid. I never thought I'd have anything to contribute to this community. Until last night that is.

( Thanks to call from my dad, I gained insight into how a Level 1 Tech Support person dies a little inside with each call. I also became intimately acquainted with the term PEBKAC. )

(no subject)

[katyism.livejournal.com]

One of the most annoying first statements from a user is:
"Help! I can't get on!"

Usually just coddle them, as in "Oh? Can't get onto what? The internet? Your email? Some site or another?"

But today I thought of a better response for the day I finally quit in a mad fit of rage and hilarity:

User: "Hi, um, I just can't get on tonight."
Me: "That's nothing, my friend. Some nights I just can't get off."