Sigh, No it's not

[pawsibleclaws.livejournal.com]

*waves* high speed internet tech support agent here

So i get this call, from a man who doesn't speak english quite clearly or well enough for me to really understand much.

HuH? <~him
Me: <~ der

Me: Thanks for calling blahblaha how may i help you
HuH? new modem.........
Me: ummm.... You bought a new modem?
HuH? yes new modem you want phone #
Me: Okay go ahead
HuH? numbernumber verify address blahblah
Me: Okay on the back of your modem will be a sticker with a MAC ID # on it.
HuH? hold on. mumblemumblemumble there 20 stickers
Me: No, there should be ONE sticker, with an HFC or Cable MAC ID
HuH? o uh........ reads off 20 digit #
Me: No sir, it starts with 00, is 12 numbers and letters long
HuH? reads off 20 digit # again.

this continues for about 5 minutes with him reading diff numbers off none which match or are what i need.

Me: Sir are you SURE this is your INTERNET CABLE MODEM
HuH? ::put's his less english speaking wife on the phone:: MODEM MODEM MODEM!!!#! NUMBERNUMBERNUMBer ::reads off 20 digit # again:: MOTOROLA!!!!!!
Me: ::looks at account:: not a motorola modem assigned to this person

Me ::::::::SIGHHHHHH:::::::::......Where did you GET this modem
HuH? BLAHBLAHCOMPANYNAME repeated 3 times..........RICHMOND!!!##**%$
Me: So you got it from our local office??
HuH? yessssssss (random language i cant understand)
Me: And you're sure this is a INTERNET CABLE MODEM RIGHT???????? NOT for your TV RIIIIGHHTT???? (repeated 3 times as well)
HuH?............................................... ohhhhhh no dis for tv
Me: ::HEADDESK::FLAILING ARMS AROUND::COWORKERS LOOKING AT ME FUNNY::
let me transfer you to cable tv. ...........
HuH? ohhhhhhh ha ha ha ha okkkaaaaaay

Me: ::: i'm taking my break early::: you just wasted 12 minutes of my call time cuz you cant push 1 for cable or 2 for internet

burned.out.dead

[kizayaen.livejournal.com]

Insane high call volume tonight - expected due to end of month.

After tonight, I have three days left before I'm done with this job and commence a new one.

Burnout has come and gone. I've just been staring blankly at the queue lights for the past half hour.

My number of stress-related medical symptoms has doubled over the past week.

Short-timer's, high call volume, medical issues, and duality bought a new car tonight. Words could not describe how much I don't want to be here.

I've still got three days left and I really can't afford to not work them - I'm already losing two days' pay due to having overspent on my vacation days earlier this year. Despite that, I'm tempted beyond words to just throw the towel in and be done with it.

Basically, this is not okay.