Dear Infrastructure Support team

[goose-entity.livejournal.com]

Thank you for creating the two new AD containers I asked for, and doing so within 2 hours of my request - well done, nice, have 10 brownie points.

By the way - being able to write Group Policies into those two containers is not generally considered to be an "extra", one would normally assume (HAH!) that the person creating these containers would also, I dunno, CHECK THAT THE PERSON REQUESTING THE CONTAINERS BE CREATED HAS THAT RIGHT COS AN AD CONTAINER WITHOUT THE RIGHT TO CREATE GROUP POLICY IS FRICKIN USELESS!!!!

Minus SEVERAL THOUSAND BROWNIE POINTS. Idiots.


No love,

Me.

Problem with resolution teams...

[zhent.livejournal.com]

I'm a team lead in a call center, so while I don't usually take calls, I get all of the weird escalations and odd ball issues.

Yesterday afternoon, one of my phone agents brought me an interesting one.

He had been troubleshooting a young lady's computer over the phone and requested permission to remote into the system to make some repairs.

Our client uses Microsoft's Systems Management Software to allow remote access. When my agent looked up the provided computer name he found two with this same name. This is not supposed to be possible. The software should have rejected the later addition as a duplicate name on the network. The only way they got away with this is that they're on different subnets.

We can't fix it at the help desk level so I had him send a ticket up to the network admins have them change the name on one of the machines. We don't really care which.

The tech closed the ticket with the note, "Checked Active Directory, the name only appears once."

Why thank you, Sherlock, we were completely blinded to the obvious AD entry for the system, by the fact that SMS shows us two different IP addresses and two different MAC addresses...

I re-opened the ticket with a screenshot showing the identical computer names and different MAC and IP's, and sent it back. Let's see how long the moron crew takes to realize that the lowly level 1 agent was right and they need to do their job...

..and the futility of lusers reaches a new standard..

[ace-brickman.livejournal.com]

--overheard from my Support wingman

Is watching Sesame Street to learn (PS/2) colors a proper troubleshooting step?

These people are in charge of multi-million dollar properties, and can't match purple & green thingies to the holes with matching colors that are plainly seen in back of a computer.

Mind you the case history on this one includes

"User stated that the FDD may be bad. Floppy worked in another computer. User asked for another user's help. flipped floppy disk over and the FDD worked. Had user flip computer over."(CDs were next)

In his own words-
"If they're doing everything I'm telling them, then it's a bad NIC.. I'm pretty sure they're NOT doing everything I'm telling them if I have to repeat the instruction (unplug the phone wire from the back) three times and it still seems to prevent the computer from moving to a known good [network drop] location."

Oh dear GOD.

[cailleanlarkin.livejournal.com]

The next person who says to me "I deleted a lot of files from my computer, doesn't that give me more memory?" is going to get punched in the teeth.

MEMORY IS NOT HARD DRIVE SPACE, YOU IGNORANT BOOBS.

(no subject)

[kizayaen.livejournal.com]

I just had a very nice rep call and ask, very nicely, if it would be possible for him to get another 256mb of RAM for his laptop, because it'd make things run an awfully lot smoother, and really, the original 256mb of RAM isn't near enough.


.....

.....

(wait for it)

.....



AAAAAAHAHAHAHAHAHAHAHAHAHAHA. You think they're gonna let you have a machine different from everyone else's? You're in a 4,000 person salesforce. If they let you have more RAM, they'd have to let everyone. It doesn't matter how justified your request is. Sure, I'll submit your request for you if you really want, but let me just save you the time and tell you preemptively that it's been denied.

But since you really were a fairly cool guy, I'll leak the specs on the new hardware to you... you know, the ones that're shipping at the end of the summer but which we've been officially instructed to say we know nothing about... yep, you heard me right. A GIG AND A HALF of RAM. Shhhh, keep it down.

It's like a little window

[mouser.livejournal.com]

We've got a new sales droid.

She's not going to be local, so we gave her a laptop.

We have an application that MUST be run locally to our servers.

We had *HAD* to give her PCAnywhere.

Trying to explain that there is another computer and that it's not the same as her laptop is...

Head.
Desk.
Repeat.