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[ephant.livejournal.com]

This morning I had a customer call up to complain that we had been charging him for his ADSL for the past six months but that he still couldn't get online because he couldn't find "the cd".

Now, he was using windows XP and connecting up to the modem/router using the ethernet cable so he didn't need to install the modem or, in fact, do anything except plug the thing in. We preconfigured the modem before we posted it out to him. I explained to the customer that all he needed to do was plug the modem in and he should be able to get online. He said he had the modem plugged in and he told me that he had "a tech" over with him the week before but that "the tech" told him he would need "the cd" to make it work. I asked the customer what happened when he tried to view webpages. He told me he couldn't get the internet. I asked him to open a web browser (what's that? internet explorer. little blue e) and he said "but I told you! I click on the internet and nothing happens!"

I then asked him if he was double clicking. He said no. I told him to double click on the internet explorer icon and, what do you know, it worked.

"so what was the problem?" he asked me.

*sigh*

Release!

[darkblade1.livejournal.com]

For anyone who reads this in Orange County, CA...let me tell you right now, I hate supporting your internet, and supporting YOU.

I hate it with a sinister rage.

Just because you live in Orange County and feel like your the richest mother fuckers on earth, does not mean you can treat me, or any of my other co-workers like shit here in San Diego. If I had the option, I'd go up there and murder all of you fucks.

How am I being rude HELPING YOU??

Your calling me to setup your router. Sure, I understand that. You need the settings to know how the internet connects. I understand that.

Me, being in my good nature on the phone understands that. I'm being polite and telling you what you need. When you become condescending and firmly say "I just want to know the settings, obviously you can't hear me," I'm going to start to turn on the defensive. Yes, I understand you need my settings, and I'd give them to you if you weren't acting like such a old bitch who thinks her shit is hot, and knows everything. If you know everything, don't call me. Your router told you it's static. It's not. It's dynamic, so fuck off. Listen to my words, and I'll make this as painless as possible.

Yet, you persisted, and kept being an old dried bag who decided to push me. It's like poking a sleeping bear. You push me enough, and I'll lash out.

This is why I love San Diego people. I've never had an escalation from San Diego. In 4 years, I've never had one. Not 1! Why? Because here in San Diego, were chill. We don't fret about our internet. Were not all running businesses out of our homes with a RESIDENTIAL service. I know you fucks have the money for business services. Pay for it you cheap stingy asses.

Ah, but you being the old bitch from OC, you kept poking.

I hope you liked the taste of my Release button.

It felt good knowing I still had the power.

Bitch.

The bear has awoken.