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Hardware/software
Mar. 8th, 2006 09:13 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
fearrett.livejournal.comOk, so this is kind of stupid.
Customer calls in to software support today, no biggie, our hardware number is kinda stupid to find, so she talks to the software tech who does some initial troubleshooting. As an aside, the problem here is that this ladies notebook is not powering up, not at all, not with either battery, not with an AC adaptor, nothing. So, our software tech transfers her to hardware. hardware tech looks at the notes and says, and I'm quoting the notes here "Software issue". So I get her, she's royally pissed, and I do the entire troubleshooting tree with her, only to discover GASP! Hardware issue!
Transferred her off, the guy said "Did you check the bios?" Me: No, Because it doesn't TURN ON! Him: Check the bios. Me: CAN'T! Him: ok.
Software 1
Hardware 0
Customer calls in to software support today, no biggie, our hardware number is kinda stupid to find, so she talks to the software tech who does some initial troubleshooting. As an aside, the problem here is that this ladies notebook is not powering up, not at all, not with either battery, not with an AC adaptor, nothing. So, our software tech transfers her to hardware. hardware tech looks at the notes and says, and I'm quoting the notes here "Software issue". So I get her, she's royally pissed, and I do the entire troubleshooting tree with her, only to discover GASP! Hardware issue!
Transferred her off, the guy said "Did you check the bios?" Me: No, Because it doesn't TURN ON! Him: Check the bios. Me: CAN'T! Him: ok.
Software 1
Hardware 0
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