Mar. 8th, 2006

[identity profile] fearrett.livejournal.com
Ok, so this is kind of stupid.

Customer calls in to software support today, no biggie, our hardware number is kinda stupid to find, so she talks to the software tech who does some initial troubleshooting. As an aside, the problem here is that this ladies notebook is not powering up, not at all, not with either battery, not with an AC adaptor, nothing. So, our software tech transfers her to hardware. hardware tech looks at the notes and says, and I'm quoting the notes here "Software issue". So I get her, she's royally pissed, and I do the entire troubleshooting tree with her, only to discover GASP! Hardware issue!

Transferred her off, the guy said "Did you check the bios?" Me: No, Because it doesn't TURN ON! Him: Check the bios. Me: CAN'T! Him: ok.

Software 1
Hardware 0

Profile

techrecovery: (Default)
Elitist Computer Nerd Posse

April 2017

S M T W T F S
      1
2345678
91011121314 15
16171819202122
23242526272829
30      

Most Popular Tags

Style Credit

Expand Cut Tags

No cut tags
Page generated Aug. 21st, 2025 02:39 am
Powered by Dreamwidth Studios