i HATE redtapism....

[lions-tambua.livejournal.com]

Support -> Product Issue.
If something burns down (parts of the PC), its a risk of security for users and techs.
so its an OWN Procedure!

1st level -> oh. something is burned down ? we'll have to swap that part but its out of warranty so you have to pay it
Call-Controll -> oh. something burned down ? product issue! dont swap the part. swap the whole thing. no customer dont need to pay it
1st level -> oh sure he does! that is an known issue on that device!
Call-Controll -> no, we wont swap that part!
1st level -> Teamleader, please help!
TL -> oh. that device? thats an known issue. swap the part, customer has to pay
call-controll -> no we wont swap the part! product issue!
TL -> lets ask 2nd Level
2nd Level -> known issue! swap the part
Call-controll -> lets ask management
management -> product issue! dont swap the part, swap whole device! customer dont need to pay
2nd Level -> no, swap the part! known issue
management -> dont care if known or not, product issue!
2nd Level -> lets ask "product issue department"
PID -> no product issue! swap part
management -> product issue! swap whole device!
PID: no product issue! swap part
management -> lets ask chief-management (EMEA-wide)
EMEA -> Product issue, swap whole device!
PID -> no product issue! known issue! swap part!
EMEA -> alright. lets call head-management USA
USA -> Product issue, swap whole device!
Pid -> uh.. aeh... ok! L2!! SWAP DEVICE!
L2 -> but that not...
EMEA/USA/PID: SWAP THAT DAMMNED DEVICE!!!!
L2 -> uh oh.. aehm.. ok! L1 ! swap that thing!
L1 -> ok *Swap*
PID -> we now got the fotos of the damanged device, looks like nothing has burned. no product issue
USA -> HUSH! i dont want any further disussions about that!
PID -> but... hmm... ok +shrugs+

me (callcon): . o O (MUAHAHAHAHAHAHAHAH! I rule! *G*)

(no subject)

[vampireborg.livejournal.com]

TO: Person on phone
FROM: Me
SUBJECT: -_-;

HIT RELOAD, MORON.

kisses!
me

There are times working at a help desk makes me wonder what the future of the world is if these are our COLLEGE STUDENTS.

(no subject)

[shifuimam.livejournal.com]

Dear Residents,

For the love of all that is good and holy, staring at the printer while chewing on your fingernails for several minutes will not - I repeat, will NOT - make paper appear in the tray. It would benefit you to ask the consultant in the lab (read: shifuimam) to put paper in the tray. I possess such magic as to make paper appear. You do not.

Get it straight.

Your friendly lab consultant,

shifuimam