i HATE redtapism....
Feb. 20th, 2006 11:28 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
Support -> Product Issue.
If something burns down (parts of the PC), its a risk of security for users and techs.
so its an OWN Procedure!
1st level -> oh. something is burned down ? we'll have to swap that part but its out of warranty so you have to pay it
Call-Controll -> oh. something burned down ? product issue! dont swap the part. swap the whole thing. no customer dont need to pay it
1st level -> oh sure he does! that is an known issue on that device!
Call-Controll -> no, we wont swap that part!
1st level -> Teamleader, please help!
TL -> oh. that device? thats an known issue. swap the part, customer has to pay
call-controll -> no we wont swap the part! product issue!
TL -> lets ask 2nd Level
2nd Level -> known issue! swap the part
Call-controll -> lets ask management
management -> product issue! dont swap the part, swap whole device! customer dont need to pay
2nd Level -> no, swap the part! known issue
management -> dont care if known or not, product issue!
2nd Level -> lets ask "product issue department"
PID -> no product issue! swap part
management -> product issue! swap whole device!
PID: no product issue! swap part
management -> lets ask chief-management (EMEA-wide)
EMEA -> Product issue, swap whole device!
PID -> no product issue! known issue! swap part!
EMEA -> alright. lets call head-management USA
USA -> Product issue, swap whole device!
Pid -> uh.. aeh... ok! L2!! SWAP DEVICE!
L2 -> but that not...
EMEA/USA/PID: SWAP THAT DAMMNED DEVICE!!!!
L2 -> uh oh.. aehm.. ok! L1 ! swap that thing!
L1 -> ok *Swap*
PID -> we now got the fotos of the damanged device, looks like nothing has burned. no product issue
USA -> HUSH! i dont want any further disussions about that!
PID -> but... hmm... ok +shrugs+
me (callcon): . o O (MUAHAHAHAHAHAHAHAH! I rule! *G*)
If something burns down (parts of the PC), its a risk of security for users and techs.
so its an OWN Procedure!
1st level -> oh. something is burned down ? we'll have to swap that part but its out of warranty so you have to pay it
Call-Controll -> oh. something burned down ? product issue! dont swap the part. swap the whole thing. no customer dont need to pay it
1st level -> oh sure he does! that is an known issue on that device!
Call-Controll -> no, we wont swap that part!
1st level -> Teamleader, please help!
TL -> oh. that device? thats an known issue. swap the part, customer has to pay
call-controll -> no we wont swap the part! product issue!
TL -> lets ask 2nd Level
2nd Level -> known issue! swap the part
Call-controll -> lets ask management
management -> product issue! dont swap the part, swap whole device! customer dont need to pay
2nd Level -> no, swap the part! known issue
management -> dont care if known or not, product issue!
2nd Level -> lets ask "product issue department"
PID -> no product issue! swap part
management -> product issue! swap whole device!
PID: no product issue! swap part
management -> lets ask chief-management (EMEA-wide)
EMEA -> Product issue, swap whole device!
PID -> no product issue! known issue! swap part!
EMEA -> alright. lets call head-management USA
USA -> Product issue, swap whole device!
Pid -> uh.. aeh... ok! L2!! SWAP DEVICE!
L2 -> but that not...
EMEA/USA/PID: SWAP THAT DAMMNED DEVICE!!!!
L2 -> uh oh.. aehm.. ok! L1 ! swap that thing!
L1 -> ok *Swap*
PID -> we now got the fotos of the damanged device, looks like nothing has burned. no product issue
USA -> HUSH! i dont want any further disussions about that!
PID -> but... hmm... ok +shrugs+
me (callcon): . o O (MUAHAHAHAHAHAHAHAH! I rule! *G*)