Top 10 Questions To Ask A User

[pantherchild.livejournal.com]

~So, for a little background...I work at a pretty major computer company and my boss is the sweetest, kindest man ever. Where 'sweetest, kindest' means 'Satan incarnate'. But in a good way. ;-)

~We were on the internal support chat and someone asked what the top ten questions we should ask a user about a certian product of ours when they call in with an issue. Several people chimmed in with 'That's on the website', 'Ask Matt', and sundry other mostly serious responses.

( My boss, however, hit the nail on the head. )

~I'm going to crossstich it and put it up in my cube at work. :-D ~

(no subject)

[inahandbasket]

My boss just walked in, wordlessly dropped a Staples Easy Button on my desk, turned, and walked out.

I like him. ^_^

Mispronunciations, typos, et al.

[katyism.livejournal.com]

So how do your favorite users mispronounce, misspell, and mistype things?

My users are university people... faculty and undergrads cannot get their heads around the following words, but the grads, staff, and international students can. It makes you wonder who learned to read before college, vs. who got in to the university for money reasons.

My favorite examples...

Correct: Symantec
Incorrect: systematic, simon tech, schematic, semantic.

Correct: https://exchange.whatever.edu
Incorrect: http://sexchange.whatever.edu

Correct: Ad-aware
Incorrect: Adware

Correct: Microsoft
Incorrect: Microsock (this was a typo)

(no subject)

[kelly-bean.livejournal.com]

(no subject)

[the-s-guy.livejournal.com]

Call control is one of the mid-level vocal skills we all learn. I've just never been told before today that I should be on radio...

"This is TECH-FM, you're caller number five and we're playing 'Shut the hell up and reboot' by Bill and the Bluescreens. Please stay on the line for your chance to win a brand-new 2006 high-velocity clue ABSOLUTELY FREE."