*growls* did i say already that i hate it when i dont get a correct error-describtion ?

[lions-tambua.livejournal.com]

Customer1: Hello, yes, we've been told that our harddrive or controller is defect and that you have to replace them.
me: what are the symptoms the system shows ?
customer1: dont know. its giving an alarm. when will an tech come to swap the controller and the harddrive ?
me: i need to know first what the problem is. who told you that the controller or HD is defect ?
customer1: that would be our sys-admin. Mr "name of Customer2"
me: ok, i'll call Customer2 then.
Customer2: yes, the system shows some kind of error messages that Controller or HD has an hardware defect.
me: I'd need the exact error message from the log and someone with remote access to the system.
Customer2: Ok, then you should better call Mr "Customer3"
me: . o O (*sighs*)
Customer3: Ok, i can go onto the maschine with remotedesktop. just need to get the IP, have to ask Customer2. one moment please.
me: *wait*
Customer3: Ok, iam on, management software is installed
me: "..." asked CS for firmware/Driver version, event-messages, Error-Codes, etc, obviously HD just dropped offline. Firmware/Driver are very old (from 2001)
So we started an rebuild. lets see if the HD fails again or if it stays online. fail -> swap, rebuild finishes -> update system!

AHHHHH!

[darkblade1.livejournal.com]

Oh, I've been poisoned!

I ended up picking up the phone last night only 1/2 hour out of work, to answer a call from my dad...

...and I gave my opening line I use for tech support.

God save me! I need a different job away from the dammed telephone.

I felt like stabbing the poison out of me last night!

on remote access

[anivair.livejournal.com]

Note to the management team:

I know you're hiring a new salesman and you decided he could work from home and you want to know when he's sleeping and when he wakes and whether he's been bad or good . . . but for goodness sakes!

Here's a tip: if you don't trust this guy, don't hire him. bottom line. Nobody is going ot her you big brother them 24/7. he can find any number of other j obs that don't require a blood screening every day.

Furthermore, and I know this is wacky, but if he's a salesman and he's not doing any work, you'll know real soon. You know, due to the lack of business? And you can fire him. Happy?

Just because I have the technology to do somehting doesn't mean you have the right to.

bad! no cookie!

[polarbee.livejournal.com]

Do not come in acting all "leet" and then ask me to "respawn the OS."
I will laugh at you like the poser you are.

*chilling work*

[lions-tambua.livejournal.com]

*sighs happily* :)
isnt it a great day ? beside the bad start (previous post) i only have skilled admins and easy-going problems. Harddrive failed here, Tapedrive failed there. All informations í need are available imediately. Swap HD, Replace tapedrive, exchange the Rack-Monitor

The few things the customers have to check, they do check without talking back while i lean back into my chair and drink some roibush-vanilla tea.
*purrrrs*

Somestimes i love this job :)