You want some huh??

[mirathi.livejournal.com]

first time caller, long time lurker...

an engineer called into our service center. he's complaining about synchronization pop-ups to a network in which he's no longer connected to. at the end of the ticket, the call taker added another sentence: "When you go to assist this user could you please carry him or advise him on where to get keyboard cleaner. Thanks!"

i called this user an offered him a *new* keyboard. he declined a new keyboard b/c: "i'm a developer and require an ergonomic keyboard." i advised user to use warm soapy water to carefully clean his keyboard."

Upgrading hell

[lovemonster.livejournal.com]

Our product takes about 1 to 1 1/2 hrs to install, upgrade and restore

I've got a upgrade over Satellite and I'm on hour nine


Edit: Total time: 9 hrs 23min

(no subject)

[neferde.livejournal.com]

My mom works in a lawyer's office. Yesterday she had to go down to work and decided, since I wasn't doing anything important, to see if I'd go with her and fix one of the office computers. It's a 98SE which, due to network issues could only print to one of the three networked printers in the office. That printer broke about a month ago and since it's been replaced that computer hasn't been able to print. People are getting angry, my mom's boss was to the point of throwing things at the computer because it wouldn't print, and the lawyer's furious because he's "wasted money" on two local techs, including the Twit of previous postings, who came in to try and fix the problem. Apparently everything was hooked up correctly and they just couldn't figure out what was wrong.

Perhaps if they'd bothered to check the driver for the printer they were trying to install they might have figured out that, when a driver is listed as nothing more than odd character map symbols instead of nice descriptive English, there might be something wrong with the driver...

Fifteen minutes and one downloaded driver later he's up and printing perfectly to the office copier/fax/scanner and I'm basking in the praise from both my mom and the lawyer, all the while wondering how anyone could have missed something that obvious! *shakes her head in disbelief*

(no subject)

[spaz-own-joo.livejournal.com]

DEAR NORTON.

DO NOT QUIT YOUR DAY JOB.