(no subject)

[thesawg.livejournal.com]

Pop Quiz: Your cable modem is on fire, do you:
A. Unplug it and put the fire out
B. Call the fire department
C. Call your ISP and wait in a 20 minute queue to see what they should say

If you answered C, you are one of my customers.
I had a customer call up and she said the modem was on fire. By the time she got through it was still plugged in and smoke was coming out. I really couldn't get a clear answer if she saw actual flames or sparks. So, I had to inform her at this point removing the electricity to the smoldering box would be a good thing. With that taken care of, it was obvious she had to replace the modem. Now per policy we have to get approval from a Teir2 tech before we can refer a customer to swap equipment. I managed to not laugh while on the call with him, he failed though. Surprisingly enough, he recommended we swap the modem too.

Me thinks the perv doth protest too much. (cust email)

[jahbulon.livejournal.com]

As is my right, I have a subscription to an Adult site. I have been wishing to terminate this membership but for the last week I have not been able to obtain acess whilst colleagues have been able to do so. Are you imposing a censorship regime in which case I will have to contemplate whether I wish to continue to do business with you. I assure you that whilst the site in question may not be to everybody's taste, it definitely does not contain any child porn.



Where the fuck does this guy work fercrissakes? What the hell kind of ISP could survive without porn? Oh wait...

(no subject)

[jcaswell.livejournal.com]

This post made me realise that I'd forgotten to post something here.

Last night, an acquaintance pointed me towards a certain post in a newsgroup I visit occasionally. ( It's all behind here )

If it wasn't for the last minute,nothing would get done

[harry-whodunnit.livejournal.com]

If this happened just the once, I'd assume that the customer ate too much lead paint as a child. But it keeps happening. I tell ya, our days as this planet's dominant life form are coming to an end.

( Cut for procrastination )

Not my job (for a change)

[mightyj.livejournal.com]

I am the IT department for a small company; in April the phone system also got dumped on me. Basically, if it plugs into a wall, it's my responsibility (people even expect me to fix their space heaters).

We're in an old building that has been remodeled in such a way that all of the duct work and plumbing is exposed. This morning, a large section of duct work collapsed on the third floor. One of my users just asked me when I was going to fix it.

Hmmmmm, doesn't plug into a wall. NOT my responsibility!